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Technical program manager
Descrizione del lavoro
A technology solutions provider in Singapore is looking for a Project Coordinator to assist in managing customer accounts and supporting technical solution delivery. The ideal candidate holds a Bachelor's degree in a relevant field and possesses 1-3 years of experience in project coordination or customer support. Strong communication skills and an analytical mindset are essential for tracking progress and fostering customer relationships. This role offers a dynamic environment with opportunities for growth and adaptation to customer needs.
Competenze
- 1-3 years of experience in project coordination or customer support, ideally in IT or telecom.
- Basic understanding of project management principles and tools.
Mansioni
- Assist in managing customer accounts and ensuring smooth communication.
- Support technical solution delivery with internal engineering teams.
- Track project progress and maintain timelines.
- Act as a secondary contact for customer inquiries.
Conoscenze
Formazione
- Account Support: Assist in managing MTDC and other Colo customer accounts, ensuring smooth communication and coordination.
- Solution Engineering Assistance: Support technical solution delivery in collaboration with internal engineering teams.
- Project Coordination: Track project progress, maintain timelines, and elevate issues promptly to ensure milestones are met.
- Customer Interaction: Act as a secondary point of contact for customer inquiries, providing timely support and maintaining satisfaction.
- Bachelor’s degree in Engineering, Information Technology, or related field preferred.
- 1–3 years of experience in project coordination or customer support; exposure to IT or telecom industry is a plus.
- Strong communication skills to build trust and maintain positive relationships with customers and internal teams.
- Basic understanding of project management principles and tools.
- Ability to learn quickly and adapt to changing customer needs and technical environments.
- Analytical mindset with attention to detail for tracking progress and preparing reports.
- Fluent in English; capable of cross‑cultural communication.
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.