Technical program manager

AFL SINGAPORE PTE. LTD.; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

A technology solutions provider in Singapore is looking for a Project Coordinator to assist in managing customer accounts and supporting technical solution delivery. The ideal candidate holds a Bachelor's degree in a relevant field and possesses 1-3 years of experience in project coordination or customer support. Strong communication skills and an analytical mindset are essential for tracking progress and fostering customer relationships. This role offers a dynamic environment with opportunities for growth and adaptation to customer needs.

Qualifications

• 1-3 years of experience in project coordination or customer support, ideally in IT or telecom.
• Basic understanding of project management principles and tools.

Responsibilities

• Assist in managing customer accounts and ensuring smooth communication.
• Support technical solution delivery with internal engineering teams.
• Track project progress and maintain timelines.
• Act as a secondary contact for customer inquiries.

Skills

Strong communication skills

Analytical mindset

Adaptability

Education

Bachelor’s degree in Engineering, Information Technology, or related field

Job description

Responsibilities

• Account Support: Assist in managing MTDC and other Colo customer accounts, ensuring smooth communication and coordination.
• Solution Engineering Assistance: Support technical solution delivery in collaboration with internal engineering teams.
• Project Coordination: Track project progress, maintain timelines, and elevate issues promptly to ensure milestones are met.
• Customer Interaction: Act as a secondary point of contact for customer inquiries, providing timely support and maintaining satisfaction.

Requirements

• Bachelor’s degree in Engineering, Information Technology, or related field preferred.
• 1–3 years of experience in project coordination or customer support; exposure to IT or telecom industry is a plus.
• Strong communication skills to build trust and maintain positive relationships with customers and internal teams.
• Basic understanding of project management principles and tools.
• Ability to learn quickly and adapt to changing customer needs and technical environments.
• Analytical mindset with attention to detail for tracking progress and preparing reports.
• Fluent in English; capable of cross‑cultural communication.