Architect jobs in Singapore
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Ernst & Young Advisory Services Sdn Bhd
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Systems Engineering
ServiceNow Solution Architect
Job summary
A prominent technology company in Singapore is seeking an experienced Enterprise Solution Architect to drive the development of ServiceNow enterprise architecture aligned with business objectives. The ideal candidate must have over 12 years of IT experience, with extensive ServiceNow expertise and a proven track record leading large-scale implementations. Strong strategic thinking and communication skills are essential for fostering innovation and guiding architectural decisions in a complex environment.
Benefits
Qualifications
- 12+ years of enterprise IT experience with 6+ years in ServiceNow architecture.
- Proven track record of leading large-scale ServiceNow implementations.
- Strong scripting skills in JavaScript, GlideScript, and REST/SOAP.
Responsibilities
- Spearhead development of ServiceNow enterprise architecture vision.
- Architect end-to-end ServiceNow solutions with security best practices.
- Research and evaluate new ServiceNow features and capabilities.
Skills
Education
Tools
This role requires enterprise solution architect-level skills to assess current applications and supporting systems and articulate how ServiceNow can integrate with and/or modernize these applications. The ideal candidate will possess strong business acumen and the ability to clearly explain strategies for ServiceNow, supported by thorough technical and business understanding.
The ideal candidate will have experience and deep technical expertise in the ServiceNow platform and multiple modules such as IT Service Management (ITSM), Customer Service Management (CSM), Risk and Compliance (RC), and Strategic Portfolio Management (SPM).
Candidate with experience with Public Sector Digital Services (PSDS) will be highly preferred.
- Spearhead the development of ServiceNow enterprise architecture vision and roadmap aligned with business objectives
- Drive innovation through emerging ServiceNow capabilities including Now Intelligence, Process Optimization, and Integration Hub
- Lead architectural decisions for complex, multi-workstream ServiceNow implementations
- Establish centre of excellence frameworks and governance models for sustainable platform growth
- Architect end-to-end ServiceNow solutions incorporating best practices in security, scalability, and performance
- Design modern user experiences leveraging Next Experience UI, Mobile capabilities, and Virtual Agent
- Develop integration architectures using Integration Hub, Flow Designer, and API frameworks
- Implement AI-powered solutions using Now Assist, Natural Language Understanding, and Predictive Intelligence
- Leverage ServiceNow's Hyperautomation capabilities including RPA Hub, Process Optimization, and Integration Hub
- Guide implementation teams on architectural patterns, coding standards, and best practices
- Design scalable solutions using ServiceNow's Common Service Data Model (CSDM)
- Architect cross-platform solutions integrating ServiceNow with enterprise systems
- Establish technical governance frameworks and platform standards
- Lead technical discovery workshops and architecture review sessions
- Research and evaluate new ServiceNow features and capabilities
- Drive adoption of modern development practices, including DevOps and Agile
- Mentor team members on ServiceNow best practices and emerging technologies
- Conduct regular architecture assessments and optimization reviews
- 12+ years of enterprise IT experience with 6+ years specifically in ServiceNow architecture
- Proven track record leading at least 3 large-scale ServiceNow implementations
- Experience architecting solutions across multiple ServiceNow products that includes Risk & Compliance (a must), Customer Service Management and preferably:
- Environmental, Social and Governance (GRC)
- Strategic Portfolio Management (SPM)
- Public Sector Digital Services (PSDS)
Deep understanding of ServiceNow platform architecture and capabilities.
- Now Platform App Engine
- Integration Hub and Flow Designer
- Service Graph CMDB
- Now Intelligence & AI capabilities
- Performance Analytics
- Next Experience UI Framework
Strong scripting skills in JavaScript, GlideScript, and REST / SOAP web services.
Experience with modern integration patterns and technologies.
- ServiceNow Certified Technical Architect (CTA)
- ServiceNow Certified Implementation Specialist (CIS) – Multiple products, including CIS‑RC
- ServiceNow Certified System Administrator (CSA)
- Additional certifications in relevant ServiceNow products preferred
- Bachelor's degree in Computer Science, Information Technology, or related field
- Master's degree preferred
- Strategic thinking and business acumen
- Strong communication and stakeholder management
- Problem‑solving and analytical skills
- Team leadership and mentoring
- Innovation mindset
- Change management expertise
API
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.