Team Leader Mechanical

ALTAWKILAT; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

An automotive service company in Jeddah seeks a skilled technical supervisor to guide technicians, manage workflow, and ensure high-quality repairs. Responsibilities include monitoring performance, approving repair orders, and maintaining team discipline. The ideal candidate should have technical expertise and leadership skills to enhance team productivity and customer satisfaction.

Responsibilities

• Provides guidance to team members based on skill and experience.
• Monitors technicians performance and approves repair orders.
• Diagnoses complex malfunctions to minimize errors and delays.
• Maintains discipline and organized workshop.
• Submits regular reports on staff performance.

Job description

Responsibilities

• Provides guidance to the control tower administrator for distributing work among team members based on skill and experience.
• Monitors technicians performance and approves completed repair orders after inspection.
• Diagnoses complex malfunctions and guides technicians to minimize potential errors and delays.
• Assumes responsibility for rectifications due to inadequate supervision or misdiagnosis.
• Uses electronic service manuals, reads technical and recall campaign bulletins and conveys same to staff, to overcome any difficulty in effecting repairs.
• Educates and instructs staff on proper use of special tools and equipment for efficient and high-quality repairs.
• Maintains team discipline and ensures a clean and organized workshop, protecting both customer vehicles and company assets.
• Responsible to control team's productivity, utilization & efficiency, to achieve company's target, by actively seeking sufficient work from the control tower.
• Authorizes all spare parts requisition, subject for the manager's approval, on warranty, extended warranty and internal repairs only, limiting the waste as much as possible, without affecting the quality.
• Recommends for manager's approval, performing of certain repairs, other than those indicated on repair orders, for warranty, extended warranty and internal accounts, and the service consultant for customer pay.
• Submits regular reports to superiors regarding staff performance, promotions, dismissals, and other improvements.
• Efficiently manages the Express Service program, ensuring commitment to customer satisfaction.
• Manages special tools through inventory, receiving, and delivery, using a daily logbook for control.
• Responsible for allocating and acknowledging all warranty parts returned by the technicians and, attaching the completed tag as necessary, as per factory warranty policies and procedures.
• Performs parts scraping and discarding under warranty management supervision, maintaining a tidy warranty storage area.
• Responsible for the efficient implementation of VentaVid. Assures to record a video for each and every service visit as it as a trust-building tool beside being an upselling/cross-selling tool.
• Maintains a professional appearance at all times.
• Carries out assigned work within regular hours, if physically and mentally capable.