Staff Manager

Confidential; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury household management service in Riyadh is seeking an experienced Staff Manager to oversee personnel and optimize service standards across multiple departments. The ideal candidate has a Bachelor's degree, over 5 years of experience in property management or five-star hospitality, and fluency in both English and Arabic. Strong leadership, organizational, and crisis management skills are essential. This role offers an exciting opportunity to enhance luxury living experiences.

Benefits

Competitive salary

Training and development opportunities

Health benefits

Qualifications

• Minimum 5 years' experience in property management or a 5-star hotel/resort.
• Experience managing diverse teams across nationalities.
• Solid administrative skills and experience with accounting ERP systems.

Responsibilities

• Manage and oversee all personnel to enhance service standards.
• Implement operational SOPs for household management.
• Coordinate logistics for family arrivals and departures.
• Ensure high maintenance standards of the properties.
• Maintain communication and reporting with the Properties Manager.

Skills

Leadership

Communication

Crisis management

Problem solving

Organizational skills

Education

Bachelor's degree or equivalent

Tools

Excel

Word

Oracle NetSuite

Job description

Staff Management

Note: This section describes leadership and oversight responsibilities across multiple departments to elevate service standards.

• Manage, lead, motivate and oversee all personnel to advance employee engagement service standards and develop a high-performing low to middle management team.
• Work closely and coordinate day to day movements with all supervisory staff across the Administration, Maintenance, telecommunications, accounting, logistics, groundskeeping, security and transportation departments.
• Manage all staff and personnel in the following departments: Housekeeping, Laundry, Culinary, Procurement, warehousing.
• Co-develop and oversee all staff training programs in close coordination with the Properties Manager and the family to optimise and elevate the service standards in the household.

Key Responsibilities

1. Operational Oversight

• Co-develop, implement and monitor high quality and high-level SOPs to optimise the day-to-day management of the housekeeping, food and beverage service departments and ensure alignment with the current-and long-term objectives of the Chairman & Family.
• Review expenditures, invoice entries, and other accounting documents for the properties in coordination with the Properties Manager.
• Monitor and manage the day-to-day operations of the private residences to ensure seamless service delivery.
• Monitor operating expenses, household budgets, and oversee the efficient procurement of all household goods, materials, equipment and services.
• Create and manage detailed staff work and holiday schedules.
• Coordinating events, guest visits, and daily logistics to ensure seamless service delivery.
• Plan, implement and supervise daily and seasonal cleaning schedules for all palace areas.
• Oversee the care and maintenance of luxury items, fabrics, furniture, furnishings, wardrobes, couture, antiques, china, sliver & crystal ware.
• Efficiently manage and oversee all warehousing operations and inventory.
• Maintain a safe and secure environment for the family and all staff.

1. 2. Staff Management

• Manage, lead, motivate and oversee all personnel to advance employee engagement service standards and develop a high-performing low to middle management team.
• Work closely and coordinate day to day movements with all supervisory staff across the Administration, Maintenance, telecommunications, accounting, logistics, groundskeeping, security and transportation departments.
• Manage all staff and personnel in the following departments: Housekeeping, Laundry, Culinary, Procurement, warehousing.
• Co-develop and oversee all staff training programs in close coordination with the Properties Manager and the family to optimise and elevate the service standards in the household.

1. 3. Property Maintenance

• Oversee and coordinate the maintenance, repair, and overall management of the family's private residences together the with the Maintenance team and the Properties Manager.
• Ensure that all properties are maintained to the highest standards and meet the family's preferences.
• Coordinate with the maintenance department to ensure timely repairs and upgrades as needed.
• Conduct regular inspections of properties to ensure their condition and functionality.

1. 4. Logistical Coordination

• Coordinate the arrival and departure of the family, their guests and staff ensuring that all necessary preparations are made in advance.
• Assist in arranging for transportation, accommodation, and other logistical requirements for the family.

1. 5. Communication and Reporting

• Provide regular updates and reports to the Properties Manager on the status of staff, properties, and departmental activities.
• Ability to clearly and effectively communicate with members of the family.
• Maintain transparent and continuous communication with the family, all supervisors, and all relevant stakeholders.
• Document all activities, incidents, and feedback for future reference and improvement.
• Strictly always uphold all security and confidential matters.

1. 6. Crisis Management

• Co-develop and assist in the implementation of a crisis management plan for any emergencies that may occur at the private residences.
• Provide real-time assistance and support in case of any disruptions or emergencies.

Qualifications

• Bachelor’s degree holder or equivalent

Relevant Experience

• Minimum 5 years’ experience within a property management company and/or a 5-star hotel/resort.
• Experience managing and training large teams of disparate nationalities.
• Experience in staff training to elevate service standards.
• Solid administration and computer skills (Excel, Word etc)
• Experience interacting with accounting ERP and IT systems such as Oracle NetSuite is a plus.
• Candidates preferred with predominantly commercial background and less so in private service.

Competencies

• Strategic, quick and procedural thinker.
• Efficient, self-reliant and proactive.
• Must have aptitude for creative problem solving, analysis and change management.
• Must be process driven with the ability to handle multiple competing priorities effectively with all levels and departments.
• Unquestionable integrity, dependability and confidentiality in handling sensitive information.
• Fluency in English and Arabic is a must.