Speciality Outlet Manager

Rotana Jabal Omar Makkah; Makkah Region; On-site; SAR 168,000 - 244,000; Full time

Job summary

A leading hotel in Saudi Arabia is seeking a Specialty Outlet Manager to oversee the operations of a food & beverage outlet. The role includes managing staff schedules, conducting training sessions, and ensuring customer satisfaction. The ideal candidate will have a college degree, at least two years of relevant experience, and excellent communication skills. Previous experience in the Middle East is preferred.

Qualifications

• Minimum of two years of experience in a similar role.
• Preferable previous experience in the Middle East.
• Computer literate with effective communication skills.

Responsibilities

• Prepare schedules for all employees according to the forecast.
• Conduct regular training sessions with the assigned team.
• Evaluate the performance of the assigned team.
• Responsible for the timely set up of the assigned outlet.
• Handle the welcome and seating of arriving guests.
• Maintain a professional relationship with patrons.
• Establish and update the outlet’s database of regular guests.
• Tour the outlet frequently to ensure cleanliness.

Skills

Understanding Hotel Operations

Effective Communication

Planning for Business

Supervising People

Understanding Differences

Supervising Operations

Teamwork

Adaptability

Customer Focus

Drive for Results

Education

College/University degree

Job description

We are currently seeking for ambitious, dynamic, self motivated Food & Beverage professionals who assist to organize and direct a team that develops top quality of food & beverage products with prompt, accurate and personalized service.

As a Specialty Outlet Manager you are responsible for the short and long term planning and the management of the respective outlet operations in the front and back of house to achieve customer satisfaction and quality service while meeting / exceeding financial goals and your role will include key responsibilities such as:

• Prepare schedules for all employees according to the forecast and within the limits of the staffing guide to ensure adequate manpower at all times
• Conduct regular training sessions with the assigned team in line with the departmental SOP's
• Evaluate the performance of the assigned team and initiate internal development and promotions
• Responsible for the timely set up of the assigned Food & Beverage outlet, according to the meal settings and in line with the opening hours
• Handle the welcome and seating of arriving guests with the assistance of the Hostess
• Maintain a professional and friendly relationship with the outlet patrons
• Establish and update the outlet’s database of regular guests
• Tour the outlet and all related areas frequently, ensuring the highest possible cleanliness and maintenance standards
• Be actively involved in the outlets promotional activities

Skills

Education, Qualifications & Experiences

You must be a college / university degree graduate with a minimum of two years experiences in a similar role with preferable previous experiences in the Middle East. You should be a computer literate with effective communication skills and an excellent command of written and spoken English.

Knowledge & Competencies

The ideal candidate will be a hands‑on professional with a solid food & beverage background and the passion for quality and excellence. You will be creative and eager to share your desire to achieve highest quality service standards with guests and team members and you should possess following competencies:

• Understanding Hotel Operations
• Effective Communication
• Planning for Business
• Supervising People
• Understanding Differences
• Supervising Operations
• Teamwork
• Adaptability
• Customer Focus
• Drive for Results