ServiceDesk Engineer II

Tabby; Remote; SAR 200,000 - 300,000; Full time

Job summary

A financial technology company is seeking a tech support professional to assist with troubleshooting requests and improving solutions. This role requires strong problem-solving skills, familiarity with logs and monitoring tools, and experience using Jira. The ideal candidate will have basic SQL knowledge and be proactive in identifying issues. Personnel will work remotely, contributing to a dynamic and growing fintech environment, with 22 paid leave days and numerous flexi benefits.

Benefits

Fully remote setup

Up to 20% tax allowance

22 paid leave days annually

Stock options (ESOP)

Flexi benefits for wellness, travel, or learning

Work alongside an international engineering team

Qualifications

• Strong troubleshooting and problem-solving skills required.
• Experience with Jira at the administrator level preferable.
• Ability to work with logs and monitoring tools like Datadog, Grafana, Kibana.

Responsibilities

• Handle and troubleshoot requests from tech support and internal teams.
• Standardize solutions and prepare clear instructions for engineers.
• Investigate product bugs and customer-facing errors with Product and Engineering teams.

Skills

Troubleshooting and problem-solving skills

Experience with Jira at the administrator level

Ability to work with logs and monitoring tools

Knowledge of automation tools

English B1 or higher

Understanding of software development principles

Writing simple SQL queries

Process management skills

Tools

Jira

Datadog

Grafana

Kibana

Job description

Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 40,000 global brands and small businesses, including Amazon, Noon, IKEA, and SHEIN use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby generates over $10 billion in annual transaction volume for its partner brands and is the highest-rated, most-reviewed, largest, and fastest-growing FinTech in the GCC region.

Tabby launched in 2019 and has since raised +$1 billion in equity and debt funding from global and regional investors, and is now valued at $4.5 billion.

Department: Service Desk | Employment Type: Full Time | Location: Remote/Georgia | Workplace type: Fully remote | Reporting To: Alexandr Chernov

Key Responsibilities

• Handle and troubleshoot requests from tech support and internal teams, including root cause analysis of complex issues (HTTP flows, API errors, web integrations, browser/client-side errors, performance problems).
• Standardize solutions, prepare and maintain clear instructions and playbooks for L1 and L2 engineers.
• Investigate product bugs and customer-facing errors, participate in their resolution together with Product and Engineering teams.
• Proactively analyze logs to identify root causes, performance bottlenecks, and unusual patterns.
• Analyze existing problems in production systems and set well-defined tasks for Engineers to fix them.
• Automate routine and repetitive tasks to improve team efficiency.
• Take part in on-call duties for incidents and help improve our monitoring, alerting, and response processes.

Skills, Knowledge & Expertise

• Strong troubleshooting and problem-solving skills.
• Experience with Jira at the administrator level.
• Ability to work with logs and monitoring tools to investigate product and system issues (Datadog, Grafana, Kibana).
• Knowledge and use of tools to automate administrative tasks.
• English B1 or higher.
• Understanding of software development principles and fundamentals.
• Experience writing simple SQL queries.
• Process management skills, ability to work in a team, proactivity.

Nice to have:

• Experience with Google Cloud.
• Experience writing scripts in Bash, Python, Golang.
• Hands-on experience in incident management (SEV process, on-call duties).
• Experience at a fintech company.
• Experience at a startup.

Job Benefits

• Full-time B2B contract
• Fully remote setup, work from anywhere in Europe
• Up to 20% tax allowance
• 22 paid leave days annually
• Stock options (ESOP) in a fast-scaling, pre-IPO company
• Flexi benefits you can use for wellness, travel, or learning
• Work alongside a high-performing, international engineering team in a global fintech unicorn

About Tabby

Tabby creates financial freedom in the way people shop, earn and save, by reshaping their relationship with money.

The company’s flagship offering allows shoppers to split their payments online and in-store with no interest or fees. Over 32,000 global brands and small businesses, including Amazon, Noon, IKEA and Shein use Tabby to accelerate growth and gain loyal customers by offering easy and flexible payments online and in stores.

Tabby has generated over $7 billion in transaction volume for its partner brands and has the highest rated, most reviewed, largest and fastest growing app of any fintech in the GCC region.

Tabby launched operations in 2020 and has raised +$1 billion in equity and debt funding from global and regional investors.

Our Hiring Process

• Stage 1: Applied
• Stage 2: Review
• Stage 3: Intro Call
• Stage 4: Technical Interview
• Stage 5: Final Interview
• Stage 6: Hired

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