Senior Strategic Account & Solutions Manager

SupportFinity™; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading software solutions firm in Riyadh seeks a Senior Strategic Account & Solutions Manager. This role focuses on managing enterprise accounts, driving digital transformation, and providing strategic advice on cybersecurity initiatives. The ideal candidate will have over 15 years of experience, including familiarity with top platforms like ManageEngine and ServiceNow. Additional responsibilities include mentoring team members and conducting executive reviews. This position offers a full-time contract in a dynamic environment.

Qualifications

• 15+ years of experience in Cybersecurity, Identity, IT operations, ITSM and UEMS.
• Direct hands-on experience with ManageEngine solutions or other similar platforms.
• Strong architectural expertise in IAM, AD security, PAM, SIEM, and log management.

Responsibilities

• Own and grow strategic accounts across MENA, focusing on advisory for cybersecurity initiatives.
• Conduct business reviews and roadmap workshops with customers.
• Mentor junior team members and support hiring and training initiatives.

Skills

Cybersecurity

Identity management

IT operations

Executive engagement

Account management

Education

CISP certification

ITIL certification

Tools

ManageEngine

ServiceNow

Jira (Atlassian)

Zendesk

Splunk

QRadar

Datadog

Solarwinds

Job description

Senior Strategic Account & Solutions Manager

Apply

Full-time

Riyadh

Negotiable

Advanced (5-10 yrs)

Zoho is one of the world's most prolific software companies. With 55+ applications in nearly every major business category, including sales, marketing, customer service, accounting and back office operations, and an array of productivity and collaboration tools built from the ground up, Zoho has the depth and breadth to solve even the most complex business challenges.

With more than 130 million+ users and over 18,000 employees across the globe, hundreds of thousands of companies rely on Zoho, every day to run their businesses, including Zoho itself. With 29 years of being private, bootstrapped and profitable, we understand what it takes to run a sustainable, resilient business.

Key Responsibilities

Strategic Account Ownership

• Own and grow strategic enterprise and public sector accounts across MENA, serving as the primary trusted advisor for cybersecurity and IT digital transformation initiatives.
• Engage with CIOs, CISOs, and senior IT leaders to align technology investments with digital transformation, regulatory, and risk management objectives.
• Drive account expansion through cross-sell and upsell of integrated security and IT operations solutions. Solution Consulting and Architecture
• Lead discovery and assessment engagements to evaluate current security and IT operations maturity, identify gaps, and define target IT architectures.
• Design end-to-end architectures spanning IAM, AD security, PAM, SIEM, SOC workflows, ITSM, ITOM, endpoint management, monitoring, and hybrid cloud environments.
• Define implementation roadmaps, KPIs, and success metrics aligned to business outcomes such as MTTR reduction, SLA adherence, audit readiness, and risk reduction.

Executive Advisory and Governance

• Conduct executive business reviews, roadmap workshops, and QBRs with customers and partners.
• Present value realization using operational and security metrics, and guide next-phase investment decisions.
• Participate in steering committees and executive workshops to support large-scale transformation programs.
• Partner and Ecosystem Enablement
• Build and enable partner ecosystems across regions through structured workshops, technical enablement programs, webinars, and hands on labs.
• Support partners in complex enterprise pursuits including RFPs, RFIs, PoCs, and solution positioning.
• Standardize best practices, playbooks, and collateral to improve partner self-sufficiency and delivery quality.
• Contribute to regional portfolio management and go-to-market strategies for cybersecurity and IT operations offerings.
• Act as a bridge between field, product management, and engineering by channeling customer feedback into product direction, especially around security, high availability, and integrations.
• Represent the organization as a thought leader in enterprise security and IT operations discussions within the region.

People and Capability Building

• Mentor and coach junior consultants, account managers, and interns on consulting methodology, solution positioning, and regional nuances.
• Support hiring, onboarding, and skills development to build a scalable and high-performing regional practice.
• Develop training materials, runbooks, and knowledge assets to improve consistency and operational efficiency.

Requirements

• 15+ years of experience in Cybersecurity, Identity, IT operations, ITSM and UEMS across enterprise and public sector environments.
• Direct hands on experience with ManageEngine solutions or with similar platforms such as ServiceNow, Jira(Atlassian), Zendesk, Splunk, QRadar, Datadog, Solarwinds.
• Demostrated 5 years of experience minimum with vendor or local system integrators. Vendors - ServiceNow, Jira(Atlassian), Zendesk, Splunk, QRadar, Datadog, Solarwinds. SI’s – Alphadata, MDS, SMB, Ejadah or similar companies.
• Strong hands-on and architectural expertise in IAM, AD security, PAM, SIEM, log management, audit and compliance.
• Solid experience high availability / hybrid cloud designs.
• Proven track record in strategic account management, solution consulting, and executive-level engagement.
• Experience working across MENA markets, with strong understanding of regional regulatory and operational requirements.
• Ability to translate technical capabilities into clear business value and outcomes.
• CISP and ITIL certified.
• Ability to build, train, and lead a high-performing team across the MENA region.