Senior Service Engineer

Schneider Electric; Saudi Arabia; On-site; SAR 262,000 - 338,000; Full time

Job summary

A global energy management company seeks a Commissioning Specialist Electrical Leader in Saudi Arabia. This role involves customer-site installations, troubleshooting complex systems, and mentoring engineering teams. The ideal candidate has a strong background in automation control and engineering disciplines, with proven customer interaction skills. Applicants should be ready to support business development and maintain high service standards. Commitment to inclusivity and ethical practices is emphasized.

Qualifications

• Experience in the Automation control industry is required.
• Experience addressing system-level issues is required.
• Extensive experience interfacing with customers is required.

Responsibilities

• Perform installation, startup, and commissioning of Invensys products.
• Troubleshoot complex mechanical, hardware, software, and systems failures.
• Mentor Associate Service Engineers and Service Engineers.

Skills

Automation control experience

Customer interaction leadership

System level troubleshooting

Education

Degree in engineering (process, chemical, mechanical, industrial, electrical)

Job description

Commissioning Specialist Electrical Leader

Provides customer‑site installation, servicing, training, troubleshooting, and upgrades for customers where the work requires system‑level knowledge and minimal oversight from others to resolve complex issues. Is accountable for developing professional (customer‑facing) capabilities that lead to project expansion opportunities for Invensys.

• Performs installation, startup and commissioning of Invensys products at the system level
• Performs preventive and remedial maintenance on non‑company instruments and/or systems
• Troubleshoots complex mechanical, hardware, software and systems failures using established procedures and determines the most cost‑effective repair/resolution to minimize customer downtime
• Prepares site reports detailing product failure trends and service reliability issues
• Develops moderately complex upgrade plans and leads upgrade projects
• Discusses instrument and system maintenance agreement details with customers to ensure understanding
• Consults with the customer and provides solutions for service or productivity issues
• Identifies “out of scope” situations that require re‑contracting or additional resources to meet customer needs, deliverables, and deadlines and works with the Project Manager or Service leadership to address them
• Delegates tasks to Associate Service Engineers and Service Engineers to complete and monitors quality of team’s deliverables, as well as the team’s productivity
• Serves as a mentor and technical resource to Associate Service Engineers and Service Engineers
• Provides guidance to Service Engineers in handling difficult customer situations
• Disseminates and enforces organization standards (e.g., preparing test procedures, conducting FAT, SAT, updating documents and service reports) to maintain quality services
• Identifies business development opportunities that maximize margins and revenues for Invensys and positively impact the customer
• Supports Sales in the proposal process, including providing technical guidance and proposal review

• Experience in Automation control industry and/or related engineering experience in disciplines such as process, chemical, mechanical, industrial, and/or electrical engineering with end‑users and/or EPCs (required)
• Experience addressing system level issues (required)
• Extensive experience interfacing with customers, and leading customer interactions, and dealing with difficult customer interactions (required)
• Work experience in a global company

This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and ‘inclusion’ is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status or any other legally protected characteristic or conduct.