Senior Service Crew

Apparel Group; Jeddah; On-site; SAR 30,000 - 40,000; Full time

Job summary

A leading retail firm in Jeddah is seeking individuals for a customer service position responsible for generating sales and delivering excellent service. Key duties include ensuring operational standards, handling transactions, and maintaining cleanliness. Ideal candidates should possess strong communication skills and a commitment to service excellence.

Qualifications

• Proven ability to engage with and serve customers effectively.
• Familiarity with food safety and sanitation guidelines.
• Ability to work in a fast-paced environment.

Responsibilities

• Deliver outstanding guest service with a friendly attitude.
• Ensure operational tasks such as product preparation and cleanliness are met.
• Handle transactions accurately and maintain checkout areas.

Skills

Excellent customer service

Communication skills

Attention to detail

Teamwork

Knowledge of operational standards

Job description

POSITION OBJECTIVE

• The position is responsible for generating sales and delivering excellent customer service.
• Supports other operational duties such as housekeeping, visual presentation standards, etc., as assigned by the Store Management Team.

Key Responsibilities

Hospitality and Guest Service :

• Provides important visual cues for guests that create a positive first impression, such as wearing proper career wear that is clean and neatly pressed, maintaining a clean parking lot/exterior, and a clean and inviting dining room.
• Follows the guaranteed Always Fresh procedure to ensure coffee and products are always fresh and accurate.
• Delivers consistent and outstanding guest service through a friendly attitude, attentive behavior, and strong product knowledge.
• Enhances the guest experience by following the . Principles: Smile, Eye Contact, Thank You.
• Uses proper procedures to ensure the accuracy of every order for each guest.
• Ensures every guest receives a prompt and warm greeting within 5 seconds at the front counter and drive-thru.
• Maintains speed of service targets by working efficiently with a sense of urgency to fill orders and meet guests’ needs.
• Executes service recovery promptly for any guest concerns or complaints, making it right with the guest regardless of involvement in the issue.
• Listens carefully to guests and apologizes for the experience in case of a complaint.

Store Operations :

• Follows all operations standards and guidelines for preparation of products according to training and instructional materials provided.
• Prepares all products as required, following the order monitor to ensure accuracy.
• Communicates showcase and product needs to ensure proper product availability for guests.
• Regularly takes temperatures of the required products and records them in the Time & Temperature Log.

Policies and Procedures :

• Participates in and attends all store meetings and related functions.
• Follows all restaurant policies, procedures, and standards.
• Maintains the front counter by keeping it clean, organized, stocked, and ready for rush periods.
• Follows proper hand washing techniques and all sanitation guidelines; completes all sanitation tasks as outlined by the Store Manager.

Cashiering :

• Receives payment by cash, credit cards, vouchers, or automatic debits.
• Issues receipts, refunds, or change to customers correctly.
• Counts money in the cash till at the beginning of shifts to ensure the amount is correct and there is adequate change.
• Maintains clean and orderly checkout areas.

Health & Safety :

• Works in compliance with occupational health and safety legislation.
• Understands and follows safe work practices and procedures.
• Uses or wears personal protective equipment or clothing as required.
• Reports all injuries, illnesses, accidents, unsafe conditions, security incidents, and contraventions of health and safety legislation, policies, and procedures to the Restaurant Manager or Owner.
• Does not operate equipment or work in a manner that endangers anyone.