Senior Officer, Sales Operation

Al-Ittefaq Steel; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading steel manufacturing company in Dammam is seeking a Senior Officer for Sales Operation. The role involves coordinating sales activities, managing customer interactions, and preparing reports. The ideal candidate should have 2-10 years of experience in sales operations, strong skills in using SAP, and effective communication abilities. This position offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 2-10 years experience in sales operations or related field.
• Proficiency in managing customer databases and sales reports.
• Ability to coordinate effectively between departments.

Responsibilities

• Coordinate and monitor sales activities for smooth operations.
• Support the sales team in achieving targets.
• Communicate with clients and internal teams to meet requirements.
• Prepare sales reports for management review.

Skills

Sales Coordination

Effective Communication

SAP System Management

Report Preparation

Customer Relationship Management

Problem Resolution

Education

Diploma

Tools

SAP

Job description

Career Opportunities: Senior Officer, Sales Operation (10208)

Requisition ID10208-Posted -DAMMAM-Experience 2-10 Years-Diploma

The sales senior officer is responsible for coordinating and monitoring sales activities, ensuring smooth operations before and after the sale, and supporting the achievement of business objectives across all regions. The tasks include but not limited to creating and reviewing sales orders, preparing reports and maintaining efficient communication between departments.

• Support the sales team in achieving monthly and annual targets by coordinating activities with management, clients, and other departments.
• Communicate effectively with clients and internal teams (Production, QC, Accounts, and Logistics) to meet requirements, address inquiries, and resolve pending issues.
• Create and manage new customer codes, quotations, purchase / sales orders (COC) in the SAP system with accuracy and timeliness.
• Follow up on customer orders, deliveries, and payment collections, ensuring proper coordination with the Accounts Department to resolve any collection issues.
• Prepare and maintain various sales reports, including sales and collection reports, weekly dispatch forecasts, and monthly/yearly summaries for management.
• Maintain and update customer databases and records, ensuring data accuracy and confidentiality.
• Coordinate with auditors and provide the necessary documents or reports as required.
• Assist in preparing and submitting registration, prequalification forms, and technical submittals for projects and clients.
• Follow up with customers when necessary to finalize orders, resolve issues, or discuss payment delays.
• Participate in the continuous improvement of sales processes and administrative systems to enhance operational efficiency.
• Prepare credit notes requests and return of payments.

Other Responsibilities:

• To understand and follow the organizational HS&E policies.
• To follow safety instructions related to his jobs.
• To report damaged PPE, unsafe machines or equipment to concerned staff.
• To keep the provided PPEs in good and workable conditions.
• To avoid any horseplay and abuse of safety devices, equipment and welfare facilities.
• To report any accidents, near misses or hazardous conditions to concerned responsible.
• To attend safety trainings planned for him.
• Having a right to say "NO" to any unsafe work.