Senior Customer Experience & Analytics Specialist

Emdad By Elm; Khamis Mushayt; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading service organization in 'Asir Province, Khamis Mushayt' is seeking a Service Customer Specialist to enhance customer satisfaction and loyalty. This mid-career role demands proficiency in Microsoft Excel for reporting and PowerPoint for presentations. The successful candidate will manage customer inquiries, resolve issues, and maintain a professional environment. Candidates should have 5-7 years of experience in customer service with excellent interpersonal and organizational skills. A positive and professional demeanor is essential for this position.

Qualifications

• Minimum of 5-7 years in customer service or client-facing roles.
• Strong knowledge of Microsoft Excel for data management.
• Proficient in Microsoft PowerPoint for presentations.

Responsibilities

• Greet customers warmly and professionally.
• Deliver prompt, accurate information on services.
• Resolve customer issues efficiently and effectively.

Skills

Customer relationship management

Excellent verbal and written communication

Problem-solving skills

Organizational skills

Interpersonal skills

Tools

Microsoft Excel

Microsoft PowerPoint

Job description

A leading service organization in 'Asir Province, Khamis Mushayt' is seeking a Service Customer Specialist to enhance customer satisfaction and loyalty. This mid-career role demands proficiency in Microsoft Excel for reporting and PowerPoint for presentations. The successful candidate will manage customer inquiries, resolve issues, and maintain a professional environment. Candidates should have 5-7 years of experience in customer service with excellent interpersonal and organizational skills. A positive and professional demeanor is essential for this position.