Senior Airport Services Agent - Neom, KSA

Qatar Airways; Saudi Arabia; On-site; SAR 149,000 - 225,000; Full time

Job summary

A leading international airline is seeking a Senior Airport Services Agent to join their team in Neom, KSA. In this role, you will provide outstanding service to passengers during check-in and boarding, ensuring adherence to the airline's safety standards. Candidates should have a minimum of 3 years of experience in similar roles, excellent communication skills, and a strong customer focus. The successful candidate will work in a high-pressure environment, assisting passengers and liaising with various airport departments as needed.

Qualifications

• Minimum 3 years of related experience, with 1 year in Airport Operations.
• DCS experience and knowledge of ticketing is an advantage.
• Ideally completed courses in Passenger Handling and Customer Services.

Responsibilities

• Liaise with Check-in and transfer desk for smooth passenger acceptance.
• Assist passengers with entry requirements, visas, and residence permits.
• Ensure passengers are assisted smoothly through airport facilities.

Skills

Communication skills

Customer service

Problem-solving

Fluency in English

Job description

Senior Airport Services Agent - Neom, KSA

Job title: Senior Airport Services Agent - Neom, KSA
Ref #: 229490
Location: Kingdom Of Saudi Arabia - Neom
Job family: Cargo & Airport Operations
Closing date: 24-Dec-2025

About The Role
An exciting opportunity to join the Qatar Airways Outstations Team to support operations in Neom. The Senior Airport Services Agent will provide quality service to passengers in check‑in, boarding, special services, lounges, and baggage handling in accordance with QR’s commercial and safety standards.

Your Specific Responsibilities Include

• Constant liaison with Check‑in, transfer desk and related areas for smooth passenger acceptance.
• Liaise with Check‑in, transfer desk and support Airport Services Supervisor in all areas.
• Escort and direct arriving/departing passengers to hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assist duty officer to handle company material and records.
• Liaison with GHA for quick processing of hotel and transfer passengers.
• Work with GHA and ensure smooth passenger handling.
• Assist passengers regarding entry requirements, visas, residence permits.
• Ensure passengers are assisted smoothly through airport facilities.
• Perform other related duties as assigned to ensure efficient unit function.

Qualifications

• Minimum 3 years of related experience, at least 1 year in Airport Operations of a leading airline.
• Excellent communication skills with fluency in English.
• High energy and positive attitude for a high‑pressure environment.
• DCS experience and knowledge of ticketing is an advantage.
• Ability to manage mishandled baggage services, including service recovery.
• Ideally completed courses in Passenger Handling and Customer Services.
• High level of computer literacy.
• Excellent customer focus and service delivery.

https://aa115.taleo.net/careersection/QA_External_CS/jobapply.ftl?lang=en&job=229490