RHQ IT Support

Lenovo; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology company in Riyadh is seeking an IT Support Specialist to provide desk-side support for employees. The ideal candidate will have solid experience in desktop support and a strong customer service mindset. Responsibilities include delivering technical support, managing Helpdesk requests, and assisting with onboarding activities. This role requires flexibility for after-hours support and effective communication with senior stakeholders.

Qualifications

• Solid experience in desktop support and IT helpdesk operations.
• Strong troubleshooting abilities with a hands-on approach.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver on-site technical support for desktop technologies.
• Assist with onboarding activities and device setups.
• Manage Helpdesk requests and troubleshoot issues.
• Support large-scale events and high-profile meetings.
• Provide prompt and professional IT support.

Skills

Desktop support

Troubleshooting

Communication skills

Interpersonal skills

Multitasking

Job description

Description and Requirements

Lenovo is proud to have announced last year a strategic collaboration with Alat, a subsidiary of the Public Investment Fund (PIF). This partnership includes a significant agreement for US$2 billion in zero coupon convertible bonds, representing a major milestone in our commitment to growth and innovation.

The strategic collaboration was formally established by the CEOs of both companies, who inaugurated during LEAP 2025 the land designated for the construction of a new state-of-the-art sustainable factory in Riyadh (SILZ).

Our vision is to become the leading technology partner supporting Saudi Vision 2030 with the mission in mind to position Lenovo as the leading global technology powerhouse in KSA, spearheading major ICT projects linked to the execution of Saudi Vision 2030.

We are seeking a skilled and customer-focused IT Support Specialist to provide desk-side support to Lenovo employees in our Riyadh office. This role is critical in ensuring seamless IT operations, particularly for executives and high-priority users.

Your day-to-day responsibilities:

• Deliver on-site technical support for desktop technologies, including MS Windows, MS Office Suite, and related systems.
• Assist with onboarding activities, including setting up new devices, configuring user accounts, and ensuring employees have the tools they need from day one.
• Manage Helpdesk requests efficiently and provide hands-on troubleshooting for hardware and software issues.
• Support large-scale events and high-profile meetings, ensuring smooth IT setup and operations.
• Work closely with Lenovo executives and their assistants to address IT requirements and manage expectations effectively.
• Provide prompt, professional, and high-quality IT support with a strong customer service mindset.
• Be available for after-hours support as required.

What you’ll bring:

• Solid experience in desktop support and IT helpdesk operations.
• Strong troubleshooting abilities with a hands-on approach.
• Excellent communication and interpersonal skills, with the ability to interact effectively with senior stakeholders.
• Proven ability to multitask and prioritize in fast-paced environments.
• Flexibility to support executive requirements outside regular business hours.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Additional Locations: Saudi Arabia

AI PROCESSING NOTICE

We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.

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