Protection & Automation Tech Promoter — Customer Support Pro

Siemens; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global engineering leader is seeking a Technical Promoter and Customer Support Specialist for its Saudi Arabia/Jeddah location. This role involves providing customer support, resolving technical issues, and promoting technological solutions. Ideal candidates should possess a Bachelor's degree in Electrical or Electronic Engineering, have 3-5 years of experience in protection and automation, and demonstrate strong analytical and communication skills. A passion for customer engagement and flexibility for travel is essential.

Benefits

Opportunity for professional development

Diversity and inclusion initiatives

Qualifications

• Minimum 3-5 years of experience in the field of protection and automation.
• High-level knowledge of Siemens protection and automation products.
• Experience in Installation testing & Commissioning of protection relay.

Responsibilities

• Provide superior customer experience with each customer contact.
• Logging queries and making tickets as per Siemens support tools.
• Identify and redirect problems to appropriate resources.

Skills

Technical knowledge about protection and control applications

Proficiency in Microsoft Word, Excel, PowerPoint

Strong problem solving and analytical skills

Excellent written and verbal communications skills

Education

Bachelor's in electrical/Electronic Engineering

Tools

DIGSI 4

DIGSI 5

SICAM

IEC61850 Configurator

Job description

A global engineering leader is seeking a Technical Promoter and Customer Support Specialist for its Saudi Arabia/Jeddah location. This role involves providing customer support, resolving technical issues, and promoting technological solutions. Ideal candidates should possess a Bachelor's degree in Electrical or Electronic Engineering, have 3-5 years of experience in protection and automation, and demonstrate strong analytical and communication skills. A passion for customer engagement and flexibility for travel is essential.