Protection & Automation Tech Advocate | Customer Support

Siemens; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global engineering leader in Saudi Arabia is seeking a Technical Promoter and Customer Support Specialist to enhance customer experience and provide technical solutions in protection and automation. Ideal candidates will possess a Bachelor's degree in Electrical/Electronic Engineering and have strong customer engagement skills. The role requires 3-5 years of experience, excellent communication abilities, and a passion for technological advancements. Flexibility for travel across the kingdom is essential.

Benefits

Competitive salary

Dynamic work environment

Opportunities for professional development

Qualifications

• 3-5 years of experience in protection and automation.
• Strong technical knowledge of power system protection.
• Ability to work independently and ethically.

Responsibilities

• Provide superior customer experience through various channels.
• Log queries and create tickets using supporting tools.
• Identify and escalate problems to appropriate resources.
• Simulate customer-reported issues for resolution.

Skills

Technical knowledge of protection and control applications

Customer engagement skills

Analytical skills

Agility and passion for solutions

Proficiency in Microsoft Office

Knowledge of IoT technology

Education

Bachelor's in Electrical/Electronic Engineering

Tools

DIGSI 4/5

SICAM

IEC61850 Configurator

Job description

A global engineering leader in Saudi Arabia is seeking a Technical Promoter and Customer Support Specialist to enhance customer experience and provide technical solutions in protection and automation. Ideal candidates will possess a Bachelor's degree in Electrical/Electronic Engineering and have strong customer engagement skills. The role requires 3-5 years of experience, excellent communication abilities, and a passion for technological advancements. Flexibility for travel across the kingdom is essential.