Product Launch Manager

Foodics; Riyad Al Khabra; Hybrid; SAR 150,000 - 200,000; Full time

Job summary

A leading restaurant management tech provider in Riyadh is seeking a highly motivated Launcher for their new POS solution. In this hybrid role, you will drive the go-to-market strategy, manage customer support and onboarding, and collaborate with the product team. The ideal candidate has 4-5 years of experience in sales or customer success within the SaaS industry. Enjoy competitive compensation and a chance to grow within an innovative environment.

Benefits

Competitive compensation packages

Personal development opportunities

Mentoring and autonomy

Qualifications

• Minimum of 4-5 years of experience in a similar role, preferably in the F&B industry or technology.
• Proven experience in a customer-facing role within the B2B SaaS industry.
• Ability to work independently in a dynamic environment.

Responsibilities

• Lead sales efforts for the POS solution, identifying and closing new business opportunities.
• Manage full customer lifecycle for first clients, ensuring a positive experience.
• Act as the voice of the customer, collecting and analyzing feedback.

Skills

Sales expertise

Customer support skills

Strong communication

Market insight

Education

Bachelor’s degree in marketing, Business, or a related field

Job description

Overview

We Are Foodics! a leading restaurant management ecosystem and payment tech provider. Founded in 2014 with headquarters in Riyadh and offices across 5 countries, including UAE, Egypt, Jordan and Kuwait. We are currently serving customers and partners in over 35 different countries worldwide. Our innovative products have successfully processed over 6 billion (yes, billion with a B) orders so far! making Foodics one of the most rapidly evolving SaaS companies to ever emerge from the MENA region. Also, Foodics has achieved three rounds of funding, with the latest raising $170 million in the largest SaaS funding round in MENA, boosting its innovation capabilities to better serve business owners.

As we expand our expertise and technology, we are preparing to launch a new, innovative point-of-sale (POS) solution designed for a new segment. This is a unique opportunity to be the first hire for this new product line, playing a pivotal role in its initial success and shaping its future.

The Job in a Nutshell

We are seeking a highly motivated and entrepreneurial Launcher to drive the go-to-market strategy and early growth of our new POS solution. This is a hybrid role that combines sales, customer support, and product feedback, making you the crucial link between our early customers and the product team. You will be responsible for defining what success looks like in the first year and laying the foundation for our long-term growth in the retail market.

Main Tasks & Responsibilities

• Sales & Growth: Lead the sales efforts for the POS solution, identifying and closing new business opportunities with a focus on early adopters.
• Customer Onboarding & Support: Manage the full customer lifecycle for our first clients, from seamless onboarding to providing exceptional day-to-day support, ensuring they have a positive experience from day one.
• Customer Advocacy: Act as the voice of the customer within the company. Collect, analyze, and synthesize user feedback, feature requests, and pain points from early adopters.
• Product Feedback Loop: Collaborate directly with the product development team, providing continuous, data-driven feedback to influence the product roadmap and prioritize new features.
• Market Intelligence: Stay informed about industry trends, competitive landscape, and customer needs within the POS sector.

What Are We Looking For

• Bachelor’s degree in marketing, Business, or a related field
• A minimum of 4-5 years of experience in a similar role, preferably in the F&B industry or technology
• Proven experience in a customer-facing role within the B2B software-as-a-service (SaaS) industry.
• Strong background in sales, account management, or customer success.
• Exceptional communication, presentation, and interpersonal skills.
• A self-starter with a proactive, problem-solving mindset and the ability to work independently in a dynamic environment.
• A passion for technology and a genuine interest in helping small to medium-sized businesses succeed.

What We Offer You

We believe you will love working at Foodics!

• We offer highly competitive compensation packages, including bonuses and the potential for shares.
• We prioritize personal development and offer regular training and an annual learning stipend to tackle new challenges and grow your career in a hyper-growth environment.
• Join a talented team of over 30 nationalities working in 14 countries, and gain valuable experience in an exciting industry.
• We offer autonomy, mentoring, and challenging goals that create incredible opportunities for both you and the company.