Pre-Opening Luxury Reservations Lead

Accor Hotels; Umluj; On-site; SAR 150,000 - 200,000; Full time

Job summary

A prestigious hotel chain in Umluj, Saudi Arabia, is seeking a Reservations Manager to oversee hotel bookings and enhance guest satisfaction. The incumbent will train staff, handle inquiries, and develop strategies for revenue optimization. Candidates should have a relevant degree, at least three years of experience in luxury hotels, and a strong understanding of local culture. The role requires creativity, leadership, and proficiency in Opera and Microsoft Office, ensuring exceptional service delivery and administrative efficiency.

Qualifications

• Minimum 3 years experience in Hotel or Resort.
• Luxury hotel or resort background preferred.
• Understanding of Ultra-Luxury guest expectations.

Responsibilities

• Ensure all reservation inquiries are professionally handled.
• Conduct training to maintain and improve reservation selling skills.
• Handle and resolve Guest issues for satisfaction.
• Develop department schedule to handle reservation calls.
• Set and amend selling strategies across all channels.

Skills

Creativity

Stress Management

Listening Skills

Leadership

Education

Degree/Diploma in Training and Development or Hotel Management

Tools

Opera

Microsoft Office

Job description

A prestigious hotel chain in Umluj, Saudi Arabia, is seeking a Reservations Manager to oversee hotel bookings and enhance guest satisfaction. The incumbent will train staff, handle inquiries, and develop strategies for revenue optimization. Candidates should have a relevant degree, at least three years of experience in luxury hotels, and a strong understanding of local culture. The role requires creativity, leadership, and proficiency in Opera and Microsoft Office, ensuring exceptional service delivery and administrative efficiency.