Payment Getaways Operations Manager

Salla; Makkah Al Mukarramah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading e-commerce company in Makkah, Saudi Arabia, is seeking a Payment Getaways Operations Manager to lead and optimize its payment processing team. The ideal candidate will have over 5 years of experience in payment operations management and a solid understanding of payment workflows. Responsibilities include managing daily operations, enhancing efficiency, and collaborating across teams to support business growth. This position offers a dynamic work environment with opportunities for innovation.

Qualifications

• 5+ years of experience in Payment Getaways Operations management, preferably in e-commerce.
• Strong understanding of payment gateways and integrations.
• Experience with reconciliation and dispute resolution.

Responsibilities

• Manage a team of payment specialists for seamless transaction processing.
• Develop operational policies to ensure compliance.
• Analyze data and implement process improvements.

Skills

Payment processing workflows

Data analysis

Project management

Problem-solving

Communication

Team leadership

Education

Bachelor's degree in Computer Science, Finance, or a related field

Job description

The Payment Getaways Operations Manager plays a crucial role in the day-to-day operations and performance of the company's payment processing ecosystem.

You will lead a team of payment specialists to ensure seamless, secure, and efficient payment transactions for the company's merchants and customers.

Your collaboration with cross-functional teams to streamline workflows, address challenges, and optimize the payment infrastructure is integral to supporting the company's business growth.

Responsibilities

• Manage a team of payment specialists responsible for processing, reconciling, and monitoring transactions.
• Develop and implement operational policies, procedures, and controls to ensure compliance.
• Analyze data, identify trends, and implement process improvements to enhance efficiency and customer experience.
• Serve as the primary point of contact for merchants and providers to resolve payment-related issues.
• Collaborate with the Fraud Risk Analytics team to develop fraud detection and prevention measures.
• Identify automation and integration opportunities to streamline operations.
• Monitor performance metrics, KPIs, and SLAs and report on the health of the payment ecosystem.
• Contribute to the development and enhancement of payment-related platform features.
• Provide subject matter expertise and recommendations to cross-functional teams.
• Stay updated on industry trends, technologies, and regulations, and implement necessary changes.
• Partner with Product Managers to drive innovation and improve user experience.
• Manage and develop the team to operate 24x7x365 financial support and payment processes.
• Support launches of new payment options and partner onboarding.

Requirements

• Bachelor's degree in Computer Science, Finance, or a related field.
• 5+ years of Payment Getaways Operations management experience, preferably in e-commerce or financial services.
• Strong understanding of payment processing workflows, gateways, and integrations.
• Familiarity with industry regulations, security standards, and fraud prevention strategies.
• Proficient in data analysis, reporting, and process optimization.
• Excellent project management, problem-solving, and decision-making skills.
• Proven ability to lead and motivate a team of payment specialists.
• Effective communication and stakeholder management skills.
• Experience with reconciliation, dispute resolution, and chargeback management.
• Strong quantitative and analytical skills, with proficiency in financial modeling and databases.
• Ability to understand business operations and their impact on the finance team.
• Vital research, critical thinking, and problem-solving skills.
• Experience with B2C technology, fintech, and/or payment services is advantageous.