Patient Experience Navigator - Healthcare Clinic

Clay clinic; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A healthcare facility in Jeddah seeks a Patient Relation Specialist to ensure a positive patient experience. Responsibilities include managing patient communication, coordinating appointments, and handling inquiries or complaints. Candidates should possess a bachelor's degree in a relevant field and have at least two years of experience in healthcare services. Strong communication skills and proficiency in MS Office are essential. Fluency in English is required, with Arabic being advantageous.

Qualifications

• Minimum 2 years of experience in healthcare services.
• Calm, patient-friendly attitude.

Responsibilities

• Ensure a positive patient experience throughout their journey.
• Manage appointment scheduling and patient complaints.
• Maintain service quality and standards.
• Coordinate administrative tasks and reporting.

Skills

Excellent communication and interpersonal skills

Strong problem-solving abilities

Fluent in English

Proficiency in MS Office and clinic management systems

Education

Bachelor’s degree in Business Administration, Healthcare Management, or related field

Job description

A healthcare facility in Jeddah seeks a Patient Relation Specialist to ensure a positive patient experience. Responsibilities include managing patient communication, coordinating appointments, and handling inquiries or complaints. Candidates should possess a bachelor's degree in a relevant field and have at least two years of experience in healthcare services. Strong communication skills and proficiency in MS Office are essential. Fluency in English is required, with Arabic being advantageous.