Oracle Utilities CCB Functional Consultant

Valleysoft; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A regional IT services provider is seeking an experienced Oracle Utilities CCB Functional Consultant to join their team in Riyadh. The role involves implementing and supporting the Oracle Utilities Customer Care and Billing system, analyzing client requirements, and ensuring optimal solutions. The ideal candidate will have at least 3 years of experience in CCB implementations, strong analytical and communication skills, and a relevant bachelor’s degree. Competitive benefits include private health insurance and training opportunities.

Benefits

Private Health Insurance

Training & Development

Qualifications

• 3+ years of experience in Oracle Utilities CCB functional implementation or support.
• Strong understanding of Customer Management, Billing, Payments, and Meter Management.
• Knowledge of integration between CCB and other Oracle Utilities applications is a plus.

Responsibilities

• Analyze client business processes related to customer care and billing.
• Configure and implement Oracle Utilities CCB modules.
• Develop functional specifications for system enhancements.

Skills

Oracle Utilities CCB Implementation

Business Process Analysis

Customer Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in computer science or related field

Job description

Description:

Valleysoft | Center of Excellence is a regional IT services provider based in Egypt, serving clients globally since 2006. The company collaborates with global partners like Oracle to address diverse business and technical challenges, from enterprise application development to process management. Valleysoft's vendor-neutral and process-oriented approach, coupled with operational maturity, ensures high-quality and cost-effective services for clients.

Valleysoft | Center of Excellence is currently seeking a skilled and experienced Oracle Utilities CCB Functional Consultant to join our team.

The Oracle Utilities CCB Functional Consultant is responsible for implementing, configuring, and supporting the Oracle Utilities Customer Care and Billing (CC&B) system. This role focuses on analyzing business requirements, designing functional solutions, and ensuring successful deployment and integration of CCB modules to meet client needs within the utilities sector.

As a CCB Functional Consultant, you will provide expert guidance and support in implementing and optimizing Oracle Utilities CC&B solutions. You will play a key role in analyzing business processes, configuring system functionalities, and ensuring that customer service, billing, and metering operations run efficiently and effectively.

Key Responsibilities:

• Analyze client business processes and requirements related to customer care, billing, and utility operations.
• Configure and implement Oracle Utilities CCB modules including Customer Information, Meter Reads, Billing, Payments, and Collections.
• Develop functional specifications for system enhancements, customizations, and integrations.
• Collaborate with technical teams to ensure proper implementation of functional designs.
• Perform system testing, UAT support, and assist in resolving functional defects.
• Provide user training, documentation, and post-implementation support.
• Participate in data migration, cutover, and go-live activities.
• Work closely with project managers to ensure project deliverables are completed on time and within scope.
• Stay updated with Oracle Utilities product releases and best practices.

Qualifications and Skills:

• Bachelor’s degree in computer science, Information Systems, Engineering, or a related field.
• 3+ years of experience in Oracle Utilities CCB functional implementation or support.
• Strong understanding of CCB modules: Customer Management, Billing, Payments, and Meter Management.
• Experience with utility business processes (Electricity, Water, Gas).
• Knowledge of integration between CCB and other Oracle Utilities applications (MDM, SOM, WAM) is a plus.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.

Preferred:

• Oracle Utilities certification (CC&B Functional or Technical).
• Experience with other Oracle Utilities products (MDM, CIS, WACS).
• Prior consulting or implementation experience with large utility clients.

• Private Health Insurance
• Training & Development