Operations Executive, Amazon Now, UFG

Afaq - Warehouse Branch - J02; Medina; On-site; SAR 150,000 - 200,000; Full time

Job summary

A retail and logistics company in Saudi Arabia is seeking an experienced Operations Lead to manage UTR operations. The successful candidate will oversee daily store operations, ensure productivity and quality, and drive team performance management. Applicants should have a Bachelor's degree and experience in a related field, alongside strong communication and analytical skills. This role offers the opportunity to contribute to a new service, aiming for high customer satisfaction and operational excellence.

Qualifications

• Experience in customer facing environment, warehousing, logistics, or manufacturing.
• 1-3 years of experience in managing a process and people as a lead.

Responsibilities

• Manage end-to-end UTR operations for large or multiple small sites.
• Drive performance management and prepare training plans.
• Conduct daily audits for safety and performance.
• Stand in for Area Manager when necessary.

Skills

Strong communication skills

Proficiency in MS Excel

Good people management skills

Analytical and problem solving skills

Education

Bachelor’s degree

Tools

SQL

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Ultra Fast Grocery (UFG) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Lead to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof / on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple : we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

We're seeking a Team lead for UFG UTR operations in KSA. In this role, you will be responsible for :

Managing, on a daily basis, end to end UTR operations for either one large site or a combination of small sites, supervising store operations :

Meeting customer facing metrics, while maintaining operational / quality targets and upholding safety and morale of the team reporting to you.

Driving performance management of your team members. Preparing and implementing training and development plans for the pickers.

Working closely with merchant stakeholders to continuously improve the operations process and attain a sustained level of performance improvement.

Conducting 4M / 5S and Safety GEMBA audits for the stores on a daily basis.

Stand-in for Area Manager.

BASIC QUALIFICATIONS

• A Bachelor’s degree holder with experience in a customer facing environment, warehousing, logistics or manufacturing. Strong communication skills (written and verbal). Proficiency in MS Excel. Ability travel to different stores within KSA.

PREFERRED QUALIFICATIONS

• A self-motivated person with the ability to motivate the associates / team members. Strong execution skills, action oriented, go getter. Resourceful to identify the way to get things done using limited resources. Ability to work under pressure situations. Ability to work in ambiguous situations and to come out with solutions as per the situations faced. Good people management skills. Good analytical and problem solving skills. 1-3 yrs of experience in managing a process and people as a lead. Knowledge of Lean, Six Sigma and Kaizen methodologies would be highly advantageous. Knowledge of SQL would be advantageous.

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