Night Duty Manager: Luxury Front Office Leader

RAFFLES; Makkah Region; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hotel is seeking an experienced Front Office Manager to oversee operations during the night shift. The role requires a strong focus on guest satisfaction, with responsibilities including supervising the front office team, managing guest requests, and ensuring safety protocols. Candidates should have a minimum of 4 years in luxury hotel front office operations, strong communication skills in English and Arabic, and the ability to work in a multicultural environment. Join us to lead a dedicated team in providing exceptional service.

Qualifications

• Strong written and verbal communication skill in English and Arabic.
• Ability to develop rapport with colleagues and management.
• Highly organized person with planning skills.

Responsibilities

• Monitor the hotel operation ensuring the safety and security of guests.
• Log guest comments and prepare summaries for the morning meeting.
• Review VIP reports and coordinate arrangements with departments.

Skills

Strong communication skills in English and Arabic

Interpersonal and problem-solving abilities

Ability to work as a team

Guest focus

Education

Minimum 4 years’ experience in Front Office Operations

Tools

Opera system

Job description

A luxury hotel is seeking an experienced Front Office Manager to oversee operations during the night shift. The role requires a strong focus on guest satisfaction, with responsibilities including supervising the front office team, managing guest requests, and ensuring safety protocols. Candidates should have a minimum of 4 years in luxury hotel front office operations, strong communication skills in English and Arabic, and the ability to work in a multicultural environment. Join us to lead a dedicated team in providing exceptional service.