IT Officer

Millennium Hotels and Resorts MEA; Medina; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading hospitality organization in Saudi Arabia seeks an IT Officer responsible for providing essential technical support and maintaining IT systems. You will troubleshoot IT issues, assist colleagues with their IT needs, and manage IT infrastructure. The ideal candidate should have experience in technical support and IT management, ensuring adherence to safety and environmental procedures. If you're tech-savvy and proactive, we want you on our team!

Qualifications

• Proficient in providing technical support for IT hardware and software.
• Ability to diagnose and resolve IT issues effectively.
• Experience in maintaining IT infrastructure and performing regular system checks.

Responsibilities

• Provide technical support to colleagues for IT hardware and software problems.
• Diagnose and resolve IT issues, escalating complex problems when necessary.
• Assist in the maintenance and management of IT infrastructure and devices.

Skills

Technical support

Hardware troubleshooting

Software installation

System checks

IT documentation

Collaboration

Environmental health and safety compliance

Job description

As an IT Officer, you will be responsible for providing essential technical support and maintaining IT systems and equipment. Your role includes troubleshooting IT issues, ensuring hardware and software functionality, and assisting colleagues with their IT-related needs.

Key Job Responsibilities:

• Provide technical support to colleagues for IT hardware and software problems.
• Diagnose and resolve IT issues, escalating complex problems when necessary.
• Assist in the maintenance and management of IT infrastructure and devices.
• Install, configure, and update software applications and operating systems.
• Conduct regular system checks, backups, and software updates.
• Keep records of IT equipment, licenses, and inventory.
• Collaborate with the IT team to implement security measures and protocols.
• Assist colleagues with IT-related inquiries and offer training as required.
• Monitor the performance, security, and data integrity of IT systems.
• Participate in IT projects, including system upgrades and technology rollouts.
• Stay informed about emerging technology trends and provide recommendations.
• Document IT processes, procedures, and technical guidelines.
• Support in the procurement and evaluation of IT hardware and software.
• Assist in IT-related documentation and reporting tasks.
• Operate in a safe and environmentally friendly manner to safeguard the health and safety of guests and colleagues, as well as contribute to environmental conservation.
• Adhere to the company’s environmental, health, and safety procedures and policies.