IT & AV Supervisor - (Pre-Opening)

InterContinental Hotels Group; Hanak; On-site; SAR 80,000 - 100,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia is seeking an IT Specialist to manage computer systems and audiovisual equipment. The ideal candidate will have a degree in Computer Science, 2-3 years of experience in a similar role, and strong problem-solving skills. This position offers a competitive salary and various benefits, including room discounts and training opportunities.

Benefits

Competitive salary

Room discounts

Training opportunities

Qualifications

• Bachelor's degree in Computer Science or IT-related field is required.
• 2-3 years of experience in a similar luxury hotel role.
• Strong analytical and problem-solving skills are essential.

Responsibilities

• Manage and monitor hotel computer hardware and software systems.
• Maintain IT inventory and monitor system performance.
• Provide technical support for AV equipment during events.

Skills

Networking knowledge

Problem-solving skills

Communication skills

AV systems proficiency

Team player

Education

Bachelor’s degree or Diploma in Computer Science or IT

Tools

Bose ControlSpace

Mixers

Projectors

LED panels

CCTV systems

Job description

About us

InterContinental Hotels & Resorts has delighted luxury travelers since 1946, serving as a meeting place for heads of state, a setting for world-changing speeches, and the impetus for some of the most famous love stories of all time. The InterContinental The Red Sea Resort exemplifies these attributes, set within one of the world’s most ambitious luxury tourism developments amidst an archipelago of over 90 pristine islands. The hotel offers guests sweeping views of the ocean and a discreet barefoot luxury immersed in nature experience. Each of the resort’s 210 sea-facing rooms provides immediate beach access; guests can step out onto the sands of the Red Sea from the terrace. The resort features seven different gastronomic experiences, sprawling pools and recreational facilities, a spa, a health club and curated meetings and events spaces for leisure, business travelers and groups. With worldliness that travel brings, every stay will take your imagination to places you’d never expect!

• As primary contact for servicing the computer hardware you’ll manage and monitor all computer hardware and ensure systems are installed properly and working efficiently.
• Keep up to date with all approved systems and technology including computer hardware (servers, PCs, printers, and networking devices).
• Maintain software including operating systems and applications, and Point of Sale systems.
• Maintain an up-to-date inventory of all computer hardware, software and AV equipment at the hotel (Inventory).
• Monitor system performance and maintain a logbook of performance.
• Understand all standards and customized features and functions of PMS and POS systems.
• Ensure that all computer media saves, backups are completed, documented and stored per specifications.
• Maintain uncompromising data and physical security standards; control security for the server room and ensure that fire protection, temperature control, and power requirements meet specifications.
• Administer all user IDs, passwords, and sensitive system utilities, securing critical resources under supervision of the IT Director/Leader.
• Maintain technical and user documentation, system reports, and detailed records of IT/AV equipment, network configurations and issues/resolutions in a neat, orderly and secure fashion.
• Follow up on outstanding points from the latest IT audit under the supervision of the IT Director/Leader.
• Train employees to enable them to take responsibility during the absence of IT/AV colleagues.
• Ensure hotel IT & AV equipment maintenance complies with policies and standards and that all hotel policies and information security meet standards.
• Investigate and report system issues to vendors or support centres; implement viable solutions for disaster recovery and business continuity.
• Recommend suitable software/hardware vendors for hotel IT purchases; collaborate with other departments to meet audit requirements.
• Ensure IT systems are under appropriate maintenance contracts with routine health checks and repair schedules.
• Evaluate lifetime cycles of technology solutions and assets and advise on refreshing hardware/software.
• Ensure proper configuration of computing and AV systems; take preventive measures to foresee, identify and analyze potential performance issues.
• Keep cabling, network diagrams and SOPs up to date; lead or participate in IT projects to improve the hotel’s capabilities.
• AV equipment setup, operation and maintenance for events, conferences and meetings, including projectors, sound systems, microphones and video conferencing tools.
• Operate equipment such as microphones, mixers, speakers, projectors, LED screens, video conferencing systems, cameras, and lighting controls.
• Coordinate with event planners, banquet teams and clients to understand AV needs and ensure smooth execution; provide on-site technical support during live events.
• Ensure AV equipment is in good working condition through regular maintenance, testing and cleaning.

Accountabilities

This job performs professional accounting duties for a large full-service hotel or a cluster of hotels. This is the middle level professional position in the hotel accounting series.

What we need from you

• Bachelor’s degree or Diploma in Computer Science or IT related field
• Two to Three years’ prior tenure in a similar role in luxury hotels
• Working knowledge of networking, CCTV and PABX
• Strong analytical and problem-solving skills
• Proficient in using AV systems such as mixers, amplifiers, wireless microphones, video switchers, projectors, LED panels, and lighting consoles
• Knowledge of network-based BGM system such as Bose ControlSpace is a plus
• Great communication and interpersonal skills
• A team player, proactive, responsible, ability to work under pressure and tight timelines

Teamwork and Flexibility

In addition to the tasks outlined above, all team members are expected to demonstrate flexibility and a collaborative spirit. This may involve taking on additional responsibilities as needed, especially during periods of high occupancy or in emergency situations. Your willingness to assist colleagues and contribute to the overall success of the hotel is essential in maintaining our high standards of service and guest satisfaction.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don’t quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.