HR Service Agent

Vanderlande Industries GmbH; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global HR service provider in the Makkah Region is looking for an HR Service Agent to provide first-line support to employees across multiple countries. You will resolve HR queries, support self-service initiatives, and contribute to improving employee experience. The ideal candidate has strong communication skills, one year of HR support experience, and proficiency in English. This position offers an informal, international working environment with opportunities for personal development.

Qualifications

• At least 1 year’s experience in HR first line support.
• Proficiency in English language is a must.
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling).

Responsibilities

• Resolve first line HR queries and questions related to HR policies and processes.
• Accountable for completing relevant research to support query resolution.
• Provide guidance to employees and managers on self-service transactions.

Skills

Local HR policies understanding

HR first line support experience

Data driven

Strong communication skills

MS Outlook, Excel, Word knowledge

Workday experience

Proficiency in English

Job description

Overview

Your position and team: The Global HR Organization of Vanderlande is organized in 4 main areas: Business HR, Reward & Mobility, Talent Acquisition & Learning, and Regional HR & Services. The Regional HR & Services organization delivers expertise like HR Advice and Health & Wellbeing locally close to our business stakeholders. This department also holds the Global HR Service Desk and the Global HR Specialists team, who play a global role in maintaining, supporting, and enabling HR service delivery. As HR Service Agent you are part of the Global HR Service Desk within Vanderlande, reporting into the HR Service Desk Lead EMEA/LATAM, located at Vanderlande headquarters, Veghel. The team includes 16 HR Service Agents, divided over The Netherlands, United Kingdom, Germany, Spain and Middle East.

Role

As HR Service Agent you are the first point of contact for employees based in KSA, Bahrain, Egypt, UAE and Oman. You resolve first line HR queries and questions related to HR policies, processes and systems and execute basic transactions. You support employees and managers in using manager- and employee self-service. You play a key role in service delivery and employee experience (Happy Customer!). Your activities focus on operational excellence and continuous improvement.

HR Service Delivery & Operational Excellence

• Driving a seamless and coherent employee experience, while safeguarding required efficiency
• Provide query resolution services to all employees on policies, processes and systems and escalate to specialists as and when required
• Documenting inquiries through ticketing and case management solution
• Meets defined SLA metrics for providing accurate, consistent and timely services
• Perform back-office process execution

Responsibilities

• Accountable for completing relevant research to support query resolution
• Responsible for executing processes in line with policies and standard operating procedures
• Provide guidance to employees and managers on self-service transactions, HR portal navigation, and policy interpretation to facilitate self-support
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience
• Supports ad hoc projects and activities related to HR People Services

Continuous Improvement

• Responsible for collaborating with HR People Services peers to understand and implement processes, focusing on employee experience and continuous improvement of employee life events
• Responsible for identifying service issues, proactively proposing improvements and leading or supporting the implementation of changes
• Drive local improvements in service delivery in close collaboration with various (HR) stakeholders

Role Qualification and Skills

• Good understanding of local HR policies and procedures
• At least 1 year’s experience in HR first line support
• Data driven
• Strong written and verbal communication skills
• Intermediate knowledge of MS Outlook, Excel and Word (MS365 tooling)
• Workday (HR system) experience is a plus
• Proficiency in English language is a must

What we offer

In this challenging and responsible position, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of scope for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.