Hostess (Saudi National)

Accor; Tabuk; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel brand in Tabuk, Saudi Arabia seeks a Host/Hostess to create memorable first impressions and manage guest seating. The role requires a polished demeanor, strong verbal communication, and a passion for hospitality. Ideal candidates will have 1-2 years of experience in an upscale environment and a flexible schedule, including weekends and holidays. Join a team that prioritizes intuitive service and guest satisfaction in a vibrant setting.

Qualifications

• 1–2 years of experience in a guest-facing role.
• Strong verbal communication skills in English; additional languages such as Arabic are a plus.
• Flexible schedule including availability on weekends and holidays.

Responsibilities

• Welcome and engage each guest in a polished manner.
• Manage guest seating and table allocations efficiently.
• Handle guest complaints and feedback professionally.

Skills

Strong verbal communication skills in English

Confident and charismatic personality

Ability to manage busy service periods

Competency in using POS systems

Education

High school diploma or equivalent

Hospitality-related education

Job description

Company Description

Welcome to a place where the extraordinary takes center stage. Ennismore, with its mischievous and marvelous SLS Hotels, is bringing a fantastical wonderland of luxury and lifestyle to the oasis that is The Red Sea.

Opening in 2025, SLS The Red Seais not just another hotel—it’s a theatrical playground of indulgence and curiosity, designed for those who crave the unexpected. With150 lavish keys, 5 show-stopping Food & Beverage experiences, and a decadent spa sanctuary, this destination is crafted to dazzle both adults seeking pleasure and families yearning for connection and wonder.

This is no ordinary project—this is a cathedral of pleasure. If you’re ready tosay farewell to the ordinaryand help script the story of one of Saudi Arabia’s most exciting luxury openings, this might be your cue.

Job Description

As a Host/Hostess at SLS Red Sea, you are the first and last impression for our guests, a poised and personable ambassador of our bold and stylish dining spaces. Reporting to the Restaurant / Outlet Manager, your role is to greet, seat, and guide guests with warmth, efficiency, and flair while supporting seamless front-of-house operations. You ensure the experience begins the moment guests step into the restaurant and is marked by intuitive hospitality throughout.

Responsibilities

• Welcome and engage each guest in a polished, confident, and upbeat manner aligned with the SLS tone of voice.
• Manage guest seating, flow, and table allocations based on reservations and walk-ins, ensuring fairness and efficiency across all service sections.
• Accommodate special guest requests and communicate effectively with the service team to ensure expectations are met or exceeded.
• Maintain up-to-date knowledge of menus, special events, seating arrangements, and guest preferences.
• Handle guest complaints, feedback, and queries professionally, ensuring resolution or escalation when appropriate.
• Maintain presence at the host stand at all times during service, ensuring seamless guest reception and restaurant ambiance.
• Accurately manage reservations using the restaurant’s system, including inputting, updating, and reviewing guest data and seating plans.
• Confirm reservation details, guest counts, and preferences, and communicate any changes to relevant team members.
• Answer phone calls promptly and professionally (within two rings), assist with inquiries, and record messages or bookings accurately.
• Coordinate with the kitchen, service, and bar teams to maintain pace and timing of service based on guest volume and flow.
• Maintain cleanliness and organization of the reception and entrance areas; assist with clearing and resetting tables when required.
• Perform assigned side duties such as updating seating charts, polishing menus, or assisting with menu distribution.
• Follow grooming and uniform standards as set by SLS, always reflecting a stylish and refined appearance.
• Ensure compliance with all fire, health, safety, and hygiene standards, as well as local and internal licensing requirements.

Qualifications

• 1–2 years of experience in a guest-facing role, ideally in an upscale or lifestyle hotel, restaurant, or lounge environment.
• High school diploma or equivalent required; hospitality-related education is a plus.
• Strong verbal communication skills in English; additional languages such as Arabic are highly desirable.
• Confident, charismatic personality with a genuine passion for hospitality and guest service.
• Ability to manage busy service periods while remaining composed, courteous, and attentive.
• Competency in using POS systems and reservation platforms.
• Able to stand and move confidently in crowded dining areas and assist with light operational tasks as needed.
• Flexible schedule including availability on weekends, evenings, and holidays.

Additional Information

Physical Abilities:

• Ability to move, lift, carry, push/pull up to 10kg
• Stand, walk, or sit for extended periods; reach overhead or below the knees; bend, twist, stoop
• Visual, auditory, and verbal acuity essential for a vibrant, high-touch hospitality environment