Head of Service (After-Sales Service)

Adecco; Saudi Arabia; On-site; SAR 180,000 - 250,000; Full time

Job summary

A leading company in Saudi Arabia is seeking a seasoned leader to head its After-Sales Service operations for home appliances and electronics. This role involves strategic oversight of service centers, ensuring customer satisfaction, and managing service teams with a strong focus on performance and cost-efficiency. The ideal candidate will possess extensive experience in technical services and leadership, with a solid understanding of the market and a commitment to operational excellence.

Qualifications

• 10+ years of relevant experience, including senior leadership roles.
• Strong P&L management and operational oversight abilities.
• Proven record in managing multi-regional service operations.

Responsibilities

• Oversee nationwide After-Sales Service operations.
• Manage service centers and lead spare parts and field operations.
• Drive customer satisfaction and operational excellence.

Skills

Leadership

Technical Service Knowledge

Communication

Organizational Skills

Education

Bachelor’s degree in Engineering or Electronics

Job description

Job Summary

We are seeking a seasoned and technically proficient leader to head our nationwide After-Sales Service operations for home appliances and electronics. This role carries full P&L responsibility, operational and strategic oversight of service centers across Saudi Arabia, and leadership of key service teams including Spare Parts and Field Operations.

The ideal candidate will possess a strong blend of technical service knowledge, business acumen, and team leadership, with the capability to drive customer satisfaction, cost-efficiency, and performance excellence across all regions.

Requirements

- Bachelor’s degree in Engineering, Electronics, or a technical field.

- 10+ years of relevant experience, including at least 5 years in a senior leadership role in after-sales services.

- Strong experience managing technical teams, operations, and P&L.

- In-depth understanding of service operations for home appliances and electronics.

- Proven ability to manage multi-regional service operations.

- Strong leadership, communication, and organizational skills.

- Fluency in English is required; Arabic is a plus.

Preferred Candidate Profile

- Experience in KSA market is preferred

- Strong customer service orientation and commercial mindset.

- Arabic speaker