Guest Service Agent

Hilton Worldwide, Inc.; Makkah Region; On-site; SAR 120,000 - 150,000; Full time

Job summary

A global hospitality company is seeking a Guest Service Agent in Makkah, Saudi Arabia. As a key member of the Front Office Team, you will engage with VIP Guests and ensure their stay is exceptional, from check-in to check-out. Responsibilities include managing the VIP Guest experience, coordinating with Housekeeping, and maintaining high service standards. The ideal candidate will possess strong communication skills, attention to detail, and experience in guest relations. This full-time position offers a dynamic and rewarding work environment.

Qualifications

• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Guest relations experience in hospitality or entertainment sectors.

Responsibilities

• Check guest arrival reports and coordinate with Housekeeping on VIP room allocations.
• Welcome and fulfill the check-in process for VIP Guests.
• Manage the Guest Relations Desk and ensure guests' needs are met.

Skills

Attention to detail

Excellent communication skills

Customer service skills

Calm under pressure

Multi-tasking abilities

Job description

Guest Service Agent (HOT0C5ZU)

A Guest Relations Agent Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.

Work Locations

Hilton Makkah Convention Hotel, Jabal Omar Um Alquraa & Ibrahim Alkhalil Streer Makkah 21955

Responsibilities

As a Guest Relations Agent Team Member, you will serve on the Front Office Team which is the main connection between the Guest, the hotel, and the various hotel departments. A Guest Relations Agent Team Member truly influences the first impressions of our VIP Guests and, therefore, is responsible for performing the following tasks to the highest standards:

• Check the guest arrival reports in advance of VIP Guest check-in and coordinate with Housekeeping on room allocations for VIP guests.
• Be responsible for special room assignments and suite occupancies.
• Welcome and fulfil the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room.
• Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival.
• Manage the Guest Relations Desk in the hotel lobby.
• Serve as the main point of contact for VIP guests and ensure hotel departments are fully briefed on VIP Guest requirements.
• Maintain the inventory of Guest amenities.
• Maintain current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.

Qualifications

Guest Relations Agent Team Members serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Calm, efficient, and organized with great attention to detail.
• Excellent personal presentation and communication skills.
• A passion for delivering exceptional levels of Guest service.
• Ability to multi-task while maintaining a positive attitude when working with a VIP Guest.
• Computer literate and able to navigate through Company systems.
• Professional manner with an emphasis on hospitality and guest service.
• Guest relations experience in the hotel, leisure, and/or entertainment sectors.
• Proven ability to listen and respond to demanding Guest needs.
• Conflict resolution experience.
• Cash handling experience.

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Schedule

Full-time

Brand

Hilton Hotels & Resorts

Job Category

Guest Services, Operations, and Front Office