Guest Reservations Specialist – Upsell & Stellar Service

Edge Al Rabie - Riyadh; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A hospitality company in Riyadh is seeking passionate Revenue professionals who excel in customer service and hotel reservations. Responsibilities include processing guest room bookings, attending to inquiries, maintaining accurate room status, and promoting hotel services. The ideal candidate should have a diploma in hospitality, prior hotel reservation experience, and excellent communication skills. This position requires proactive engagement in customer services and adaptability in a fast-paced environment.

Qualifications

• Previous experience in hotel reservations.
• Computer literate with proficiency in English; additional languages are an asset.

Responsibilities

• Process and confirm guest room reservations.
• Input reservations into the computer and attend to inquiries.
• Follow established procedures for room reservations and rates.
• Maintain an accurate room status and respond to incoming calls.

Skills

Customer Focus

Communication Skills

Teamwork

Adaptability

Education

Diploma / degree within the hospitality field

Job description

A hospitality company in Riyadh is seeking passionate Revenue professionals who excel in customer service and hotel reservations. Responsibilities include processing guest room bookings, attending to inquiries, maintaining accurate room status, and promoting hotel services. The ideal candidate should have a diploma in hospitality, prior hotel reservation experience, and excellent communication skills. This position requires proactive engagement in customer services and adaptability in a fast-paced environment.