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Technical Support Engineer - ZIV | alfanar Electric
Description:
Requisition ID:17857
CityDASA Manag.
Group overview:
Headquartered in Riyadh, Saudi Arabia, we operate construction and manufacturing businesses, design & development centers and a host of facilities in the Middle East and other countries.
alfanar is involved in:
- Electrical, Electromechanical and Civil Engineering Construction
- Manufacturing and Marketing Electrical Construction Products
- Allied Engineering Services
Our Main Divisions:
- alfanar electric
- alfanar Construction
- alfanar Building Systems
alfanar electric
alfanar electric is the industrial arm of alfanar, manufacturing a variety of low, medium and high voltage electrical construction products.
alfanar electric operates industries in:
- Riyadh and Jubail, Saudi Arabia
- Dubai, UAE
- London, UK
alfanar has a development and engineering center in Chennai, India.
Industrial Complex, Riyadh
The center of alfanar’s industrial activities is alfanar Industrial Complex situated in the Third Industrial Zone on Al-Kharj Road, Riyadh.
Spread across 700,000 square meters, the Complex houses alfanar’s facilities.
The Complex has a comprehensive infrastructure including a data and communication center as well as a commercial zone.
Job Purpose
Responsible for providing technical support and solutions to customers and internal teams by troubleshooting issues, supporting product commissioning, and ensuring proper system functionality. Act as a key technical liaison, helping to resolve warranty claims, support project execution, and maintain accurate technical documentation.
Key Accountability Areas
Warranty Claims Support:
- Assist in diagnosing technical issues related to warranty claims and propose appropriate solutions under the guidance of senior engineers.
- Facilitate communication between clients and internal teams to ensure timely and effective claim resolution.
Field Commissioning Assistance:
- Support the installation, testing, and troubleshooting of electrical and mechanical systems during field commissioning.
- Contribute to ensuring systems meet project specifications and compliance standards.
- Document commissioning issues and assist in resolving them collaboratively.
Project Engineering Support:
- Aid project teams with technical tasks, problem-solving, and the delivery of engineering services.
- Assist in the preparation of technical documentation, ensuring accuracy and adherence to engineering standards.
Technical Documentation:
- Maintain accurate and organized records of engineering activities, including test results, warranty resolutions, and commissioning logs.
- Support the preparation and review of clear, concise technical reports and documentation.
Learning and Development:
- Engage in continuous learning by seeking mentorship from senior engineers and participating in relevant training programs.
- Contribute to improving engineering workflows by supporting process enhancements under supervision.
Role Accountability
HR Proficiency:
- Ability to obtain updated soft and technical skills related to the job.
Delivery:
- Perform the planned activities to meet the operational and development targets as per delivery schedules.
- Utilize resources effectively to achieve objectives within efficient cost and time.
- Provide a periodic report formatted by detailing the deviation and execution of planned tasks.
Problem-Solving:
- Solve any related problems arise and escalate any complex operational issues.
Quality:
- Ensure quality requirements to develop effective quality control and processes including specifications for products or processes or related activities.
Business Process Improvements:
- Coordinate well-defined written systems, policies, procedures, and seek automations opportunities as much as possible.
Compliance:
- Comply to related policy and procedures and work instructions.
Health, Safety, and Environment:
- Ensure compliance of relevant safety, quality, and environmental management procedures and controls within defined area of work activity to guarantee safety, legislative compliance, and delivery of high-quality products/services.
Academic Qualification
Bachelor Degree in Electrical Engineering
Work Experience
2 to 4 Years
Technical / Functional Competencies
Customer Service Orientation Customer Service Programs