Guest Recognition Specialist – Four Seasons Resort and Residences AMAALA at Triple Bay, Saudi [...]

Four Seasons Hotels and Resorts; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A luxury hospitality company in Saudi Arabia is seeking a Guest Recognition Specialist for their new resort. The role involves managing guest profiles to ensure personalized service, contributing to opening preparations, and collaborating with various departments. Candidates must have experience in luxury hospitality and fluency in Arabic and English. The company offers competitive salaries, housing, and comprehensive benefits.

Benefits

Competitive salary in a tax-free environment

Housing and transportation

30 days of vacation plus public holidays

Complimentary meals

Medical and life insurance

Employee Assistance Program

Qualifications

• Previous experience in luxury hospitality reservations or guest services.
• Fluency in Arabic and English is essential.
• Passion for creating personalized guest experiences.

Responsibilities

• Assist with pre-opening tasks and guest recognition systems.
• Maintain detailed guest profiles and ensure personalized attention.
• Coordinate with teams to meet guest expectations.

Skills

Detail-oriented

Strong communication skills

Professional telephone manner

Tools

PMS/CRS systems

Job description

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

AMAALA is situated along Saudi Arabia’s northwest coast and is home to some of the most diverse natural environments. Marking a new chapter for comprehensive wellness tourism, Four Seasons Resort and Residences AMAALA at Triple Bay will feature 220 keys comprising of rooms and suites, as well as villas with their own private pools, and 26 branded residential villas, all thoughtfully designed to offer breathtaking bay and sea views. The resort will include a luxury spa nestled within its garden of tranquility and inspiration featuring a sculptured waterfall. The Organic Spa Garden will be a focal point and treatment experience set to stimulate the senses, offering extensive therapeutic remedies including halotherapy, cryotherapy, and advanced skin therapies. For fitness enthusiasts, the property will offer a bespoke collaboration with fitness trainer Harley Pasternak to seamlessly merge high-performance training with the limitless potential of Triple Bay’s 300 hectares (741 acres) of untouched hills, wadis, and beaches. The pristine terrain includes trails perfect for canyoning and exploring the rugged cliffs and valleys. Guests and residents can also take part in an array of guided hikes, mountain biking, and equestrian bridle trails, or work on their game at the spectacular 27-hole oceanfront golf course.

About the Role
Join our pre-opening Reservations team as Guest Recognition Specialist at Four Seasons Resort and Residences AMAALA at Triple Bay. Reporting to the Reservations Manager, you will manage guest preferences and profiles, ensuring personalized service from the first point of contact through arrival, playing a key role in both the resort’s opening preparations and daily operations.

What You Will Do

• Assist with pre-opening tasks including setting up guest recognition systems, profile databases, and standard operating procedures.

  
  

• Maintain and manage detailed guest profiles and preferences within the reservations system.

  
  

• Ensure all VIP, repeat, and special guests receive personalized attention during the reservation stage and communicate details to operational teams.

  
  

• Review daily arrivals and coordinate with Front Office, Housekeeping, and F&B to ensure guest expectations are met.

  
  

• Handle pre-arrival correspondence, personalized confirmations, and special guest communications.

  
  

• Monitor and report on guest recognition initiatives and maintain accurate guest records.

  
  

• Support the reservations team by handling calls, emails, and booking requests when required.

  
  

• Act as a brand ambassador by fostering memorable first impressions through the reservations process.

  
  

What You Bring

• Previous experience in reservations, guest recognition, or guest services within luxury hospitality, ideally in a pre-opening environment.

  
  

• Detail-oriented mindset with a passion for creating personalized guest experiences.

  
  

• Strong communication skills and professional telephone manner.

  
  

• Experience working with PMS/CRS and guest profile management systems preferred.

  
  

• Suitable candidates must be eligible to work in Saudi Arabia. Fluency in Arabic and English is essential.

  
  

What We Offer

• Competitive salary in a tax-free environment.

  
  

• Housing and transportation.

  
  

• 30 days of vacation plus public holidays.

  
  

• Complimentary meals and uniform cleaning.

  
  

• Medical and life insurance.

  
  

• Employee Assistance Program and worldwide complimentary room nights.

  
  

• Opportunities for growth and development.

  
  

Schedule & Hours
Full-time role.

Localization Requirement
Supporting the Saudi nationalization scheme, we are looking forward to connecting with Saudi nationals who have a passion for guest service and operational excellence.