Front Office Shift Leader

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 150,000 - 200,000; Full time

Job summary

A global hotel chain is seeking a Front Office Shift Leader in Saudi Arabia to supervise operations during assigned shifts. You will lead the front desk team to ensure exceptional guest service, manage check-ins and check-outs, and resolve guest inquiries. The ideal candidate has supervisory experience in front office operations and strong problem-solving skills. Join us in delivering True Hospitality for Good.

Qualifications

• Previous experience in front office operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.

Responsibilities

• Supervise and support front office staff during shifts to maintain high service standards.
• Oversee daily check-in, check-out, and guest registration processes.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.

Skills

Leadership

Customer service

Problem-solving

Communication

Ability to work under pressure

Tools

Property Management System (PMS)

Job description

We’re looking for a confident and guest-focused Front Office Shift Leader to supervise front office operations during assigned shifts. As part of the IHG family, you’ll lead the front desk team to deliver exceptional service, ensure smooth check-in and check-out processes, and resolve guest issues promptly. Your role is key to creating a welcoming first impression and ensuring guest satisfaction.

Key Responsibilities

• Supervise and support front office staff during shifts to maintain high service standards.
• Oversee daily check-in, check-out, and guest registration processes.
• Handle guest inquiries, complaints, and special requests professionally and efficiently.
• Monitor front office operations and ensure compliance with IHG brand standards and policies.
• Assist with training and coaching front office team members.
• Prepare shift reports and communicate important information to management.
• Coordinate with other departments to resolve guest issues and ensure seamless service.
• Manage cash handling and billing procedures accurately.

Key Skills & Experience

• Previous experience in front office operations, preferably in a supervisory role.
• Strong leadership and communication skills.
• Excellent customer service and problem-solving abilities.
• Ability to work efficiently under pressure and handle multiple tasks.
• Familiarity with hotel property management systems (PMS).
• Flexible to work shifts, including nights, weekends, and holidays.

At IHG, we care about our people and guests. Join us and be part of a global family dedicated to delivering True Hospitality for Good.