Front Office Receptionist

Accor Hotels; Makkah Region; On-site; SAR 48,000 - 120,000; Full time

Job summary

A leading hotel chain is hiring a Receptionist to manage guest check-ins and check-outs while providing exceptional customer service. The role requires a strong background in hotel operations with a focus on guest satisfaction. Ideal candidates will have a degree in Hotel Management and at least one year of experience in a similar position.

Qualifications

• University Degree in Hotel Management.
• Minimum 1 year experience in a similar role.
• Knowledge of hotel operations and guest service.

Responsibilities

• Register and process check in for guests.
• Handle guest check outs efficiently.
• Resolve guest complaints and requests.

Skills

Customer Service

Communication

Problem Solving

Education

University Degree in Hotel Management

Job description

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

1. Register and process check in for all arrivals.

1. Handle guest check outs efficiently and professionally.

1. Update guest information into the computer after a complete check in.

1. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.

1. Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.

1. Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.

1. Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.

1. Handle issuance of guest room key cards and ensure effective control for guest security.

1. Check and convey message, mail and package to Guests.

1. Assist at the Information counter, Foreign Exchange, Night Audit and, Business centre, as and when assigned.

1. Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.

1. Handle safe deposit boxes in a accordance with policies and procedurres.

1. Report any unusual occurrences or requested to manager.

1. Be aware of the hotel accident Prevention Policies.

1. Ensure the cleanliness and neatness of front office area.

1. Ensures that all guests are greeted on arrival & departure of the hotel.

1. Review log book, verify outstanding and follow up pending. Identify if any special assignment for the daily

1. .Check Hotel situation, occupancy, functions, groups, VIPs

1. At the end of the shift or the day, he has to communicate all information that the next shift has to know for a well running of the operations

1. Prepare for daily arrivals in terms of room allocations, amenities and special requests of the guests.

1. Maintain continuous contact with hotel guest to ensure that any problem or complain are handle efficiently and courteously.

1. Review and update Logbook

1. Check equipments

1. Be Smart, well groomed and maintain a friendly and cheerful disposition all the times

1. Oversee the day to day operations

1. Report regularly on happening to Asst. FO/FOM

1. Fire Procedure

1. First Aid Procedures

1. Handle guest complaints and report to manager

Qualifications

University Degree in Hotel Management , minimum 1 year in a similar role star Hotel.

Additional Information