Front Desk Receptionist

Four Seasons Hotels & Resorts, Saudi Arabia; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel chain in Saudi Arabia is looking for Front Office staff to ensure seamless guest check-ins, manage inquiries, and maintain operations. The ideal candidate will have a strong knowledge of hotel services and a passion for providing exceptional guest experiences. This role involves various Front Office duties, monitoring room availability, and engaging warmly with guests to ensure their satisfaction.

Responsibilities

• Maintain comprehensive knowledge of all hotel features and services.
• Monitor daily house count, expected arrivals, and room availability.
• Perform all Front Office duties across shifts, adapting as needed.
• Ensure cleanliness and organization of the Front Desk areas.
• Check guests in seamlessly using their names.
• Verify reservation details and issue keys appropriately.
• Coordinate with bell staff for luggage delivery.
• Engage warmly with guests and ensure a friendly departure.
• Handle billing, cash checks, and currency exchange.
• Respond professionally to all guest inquiries and complaints.
• Maintain knowledge of hotel systems like Opera and KEY.
• Promote hotel products and loyalty programs.
• Coordinate between departments for smooth operations.
• Monitor arrivals and departures, taking timely action.
• Prepare for Night Audit efficiently.
• Answer phone calls professionally.
• Handle reservations and cancellations in the absence of staff.

Job description

About Four Seasons

Four Seasons is powered by our people. We are a collective of individuals who strive to improve, push ourselves to new heights, and treat each other with respect. Our team members worldwide create exceptional experiences for our guests, residents, and partners through a commitment to luxury and genuine service. We believe that providing a world-class employee experience and company culture is essential to delivering these guest experiences.

At Four Seasons, we value recognizing familiar faces, welcoming new ones, and treating everyone with kindness. Whether working, staying, living, or discovering with us, our purpose is to create lasting impressions through genuine connections and enriching experiences.

About the Location

Located in Saudi Arabia’s vibrant capital, Four Seasons Hotel Riyadh is an architectural icon in the Kingdom Tower. The redesigned interiors showcase authentic Saudi heritage and craftsmanship, providing a bespoke experience through personalized service and hospitality.

Main Duties & Responsibilities

1. Maintain comprehensive knowledge of all hotel features, services, hours of operation, building history, room types, rates, packages, and promotions.
2. Monitor daily house count, expected arrivals/departures, room availability, and VIP or group activities.
3. Perform all Front Office duties across shifts, adapting to varying work schedules as needed.
4. Ensure cleanliness and organization of the Front Desk and Back Office areas.
5. Check guests in seamlessly, using their names, and coordinate to create memorable arrivals.
6. Verify reservation details, assign correct rooms, and issue keys appropriately.
7. Coordinate with bell staff for luggage delivery and provide hotel orientation.
8. Engage with guests warmly, update profiles based on preferences, and ensure a friendly departure experience.
9. Handle billing, cash checks, foreign currency exchange, and bank balancing at each shift's end.
10. Respond professionally to all guest inquiries, requests, and complaints, ensuring timely resolution.
11. Maintain knowledge of hotel systems such as Opera, KEY, HotSos, and Vingcard.
12. Promote hotel products, services, promotions, and loyalty programs like Four Seasons Elite and Virtuoso.
13. Coordinate between Guest Relations, Accounts, and Housekeeping to ensure smooth operations.
14. Monitor arrivals, departures, room extensions, late checkouts, and queue rooms, taking timely action.
15. Prepare for Night Audit and complete related tasks efficiently.
16. Answer phone calls professionally, adhering to hotel standards.
17. Handle reservations, changes, and cancellations in the absence of Reservations staff or for walk-in guests.