FinTech SaaS Technical Support Specialist

Talent 360; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A corporate expense management platform is seeking a Customer Support Specialist in the Riyadh Region, Saudi Arabia. The role involves providing technical assistance to customers, resolving issues, and ensuring effective use of products and services. Candidates should have a bachelor's degree in a technical field and demonstrate strong problem-solving and communication skills in English and Arabic. This position offers an opportunity to contribute to customer satisfaction and product improvement.

Qualifications

• Proven experience (1+ year) in a technical support role, preferably in the software or FinTech industry.
• Excellent verbal and written communication skills in English and Arabic (preferred).
• Familiarity with troubleshooting software and web applications.

Responsibilities

• Respond to customer inquiries regarding technical issues and product functionality.
• Diagnose and resolve technical problems related to SiFi's platform.
• Document all customer interactions and technical solutions accurately.

Skills

Technical aptitude

Problem-solving skills

Customer service skills

Communication skills

Education

Bachelor's degree in a technical field

Job description

A corporate expense management platform is seeking a Customer Support Specialist in the Riyadh Region, Saudi Arabia. The role involves providing technical assistance to customers, resolving issues, and ensuring effective use of products and services. Candidates should have a bachelor's degree in a technical field and demonstrate strong problem-solving and communication skills in English and Arabic. This position offers an opportunity to contribute to customer satisfaction and product improvement.