F&B Service Expert

The Ritz-Carlton; Riyadh; On-site; SAR 25,000 - 30,000; Full time

Job summary

A luxury hotel brand is seeking Guest Service Experts in Riyadh to ensure guests enjoy their dining experience. Responsibilities include managing menus, interacting with guests, and maintaining high-quality service standards. Ideal candidates should have a high school diploma and less than 1 year of related work experience. Join a team that values creativity and commitment to exceptional guest service.

Qualifications

• Less than 1 year related work experience.
• No supervisory experience.
• None required certifications.

Responsibilities

• Ensure guests enjoy their meal.
• Manage the menu and take a hands-on approach to work.
• Deliver a wide range of services including setting tables.
• Perform all duties well and other reasonable job duties as requested.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY
Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our Guest Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the Guest Service Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.

Responsibilities

• Guest Service Experts will be on their feet and moving around (stand, sit, or walk for an extended time; moving over sloping, uneven, or slippery surfaces),
• manage the menu (read and visually verify information),
• take a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and 50 pounds with assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping).
• Deliver a wide range of services to ensure guests enjoy their meal, including setting tables, communicating with the kitchen, interacting with and serving guests, and cleaning work areas and supplies to make transactions feel like part of the experience.
• Perform all duties well and other reasonable job duties as requested to get it right for guests and the business each time.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: Less than 1 year related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Company and Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated.Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.