Executive travel manager

SRACO Human Resources Company; Dammam; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading manpower services firm in Dammam seeks an Executive Travel Manager to plan and manage corporate travel for executives. This role requires extensive travel experience, strong negotiation skills, and excellent customer service. The ideal candidate will be detail-oriented, proficient in GDS systems, and capable of working in a fast-paced environment. Candidates should hold a diploma in a relevant field and have a proven track record in handling high-level clients. A competitive package is offered.

Qualifications

• 7 years of travel experience with 3 years handling top executives.
• Proficiency in international ticketing and IATA regulations.
• Prior call center experience required.

Responsibilities

• Plan travel and book flights, hotels, and rental cars.
• Ensure travel arrangements comply with company policies.
• Negotiate with travel suppliers for favorable rates.
• Provide support to travelers before, during, and after trips.
• Analyze travel data to identify trends.
• Contribute to the development of corporate travel policies.

Skills

Customer service skills

Negotiation skills

Attention to detail

PC literacy

Ability to work under strict deadlines

Excellent communication (oral and written)

Organizational skills

Education

Diploma in hospitality management, transportation, or business administration

IATA advanced qualification

Tools

GDS systems

Microsoft Word

Microsoft Access

Microsoft Excel

Job description

Company Description

SRACO Human Resources Company, established in 2016, provides qualified and trained manpower for commercial, industrial, domestic labor, business, and medical sectors in Saudi Arabia. We prioritize customer satisfaction, trust, and long-term relationships. SRACO HR Company leverages over three decades of expertise from SRACO in construction, engineering consultancy, and building maintenance. Our vision is to be the best manpower service provider in Saudi, while our mission is to become the number one manpower service nationally.

Role Description

This is a full-time, on-site role for an Executive Travel Manager for one of our prestigious client located in Saudi Arabia. The Executive Travel Manager will be responsible for -

• Planning travel and booking flights, hotels, rental cars, and other travel-related services, often using online booking tools and systems.
• Ensuring policy compliance by making sure all travel arrangements align with company policies and budgets.
• Negotiating with airlines, hotels, and other travel suppliers to secure favorable rates and deals.
• Providing traveler support and guidance to employees before, during, and after their trips, addressing any issues or concerns.
• Analyzing travel data and generating reports to identify trends, cost-saving opportunities, and areas for improvement in the travel program.
• Contributing to the development and implementation of corporate travel policies.
• Building and maintaining strong relationships with travel vendors and internal stakeholders.

Staying up to date with industry trends, new technologies, and travel regulations.

Qualifications

MINIMUM REQUIREMENTS (SKILLS AND QUALIFICATIONS)

• Diploma in hospitality management, transportation, or business administration and IATA or a related field is desirable.
• Corporate Travel Consultant: Must have at seven (7) years travel experience with at least three (3) years’ experience in handling top Executives.
• Should have a proven track record of customer service skills, including the handling of business and leisure travel for Executive/VIP clients.
• Knowledge of MICE would be an added advantage.
• Preferably should hold IATA advanced qualification.
• Knowledge of GDS systems is a must.
• Geography and international destination knowledge is necessary.
• Must be totally proficient in all aspects of international ticketing and must possess extensive knowledge of IATA regulations, airfare calculation procedures and issuance of air ticket/EMD etc.
• Prior call center experience is required.
• Product knowledge should be commensurate with the experience.
• Highly organized, reliable and committed.
• Excellent attention to details, care about getting everything right first time.
• Capable of providing excellent customer service over the phone and by email.
• Incumbent must be PC literate including Word, Access and Excel.
• Knowledge of customer service principles and practices.
• Must be able to work to strict deadlines and manage own workload.
• Incumbents must be extremely self-motivated with excellent communications skills (oral and written) and the ability to work effectively with a multinational workforce. The ability to communicate effectively with all levels of management and a customer service driven work ethic is essential.

• Preferred Nationality - South African, European