Enterprise Account Manager – Strategic Accounts

Diyar United Company; Jeddah; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading IT services firm in Saudi Arabia is seeking an experienced Enterprise Account Manager to build and maintain relationships with prestigious clients. The role involves account health monitoring, consulting on IT solutions, and strategic planning to enhance client satisfaction and profitability. Candidates must have strong account management experience and a good command of Arabic and English. This position is pivotal for managing digital transformation efforts aligned with Saudi Vision 2030.

Qualifications

• 7+ years of enterprise account management experience in IT services within KSA.
• Proven track record of growing large accounts profitably.
• Strong knowledge of IT solutions including digital transformation, cloud, and cybersecurity.

Responsibilities

• Build and lead relationships with C-level stakeholders.
• Monitor account health and take action to grow share of wallet.
• Collaborate with teams to bring value-added solutions to clients.

Skills

Enterprise account management

Consultative selling

Solution selling

Relationship management

Strategic thinking

Problem-solving

Arabic language proficiency

English communication

Education

Bachelor's degree in Business, IT, or related field

Tools

Microsoft Dynamics CRM

Job description

Key Responsibilities

• Build, strengthen, and expand long-term relationships with C-level stakeholders across assigned strategic accounts.
• Lead strategic account planning and governance processes, ensuring delivery excellence, profitability, and alignment with client objectives.
• Identify, position, and close upsell and cross-sell opportunities across applications, cloud, cybersecurity, digital transformation, and managed services.
• Ensure seamless delivery of projects by acting as the bridge between client leadership and internal delivery teams, escalating when needed.
• Monitor account health (revenue, profitability, customer satisfaction, renewals) and take proactive action to defend and grow share of wallet.
• Leverage local contacts and market knowledge in Riyadh and KSA to strengthen Diyar’s footprint and competitive edge.
• Collaborate with Marketing, Alliances, Presales, and Service Delivery to bring new value-added solutions to clients.
• Support the company’s transition into a verticalized approach, tailoring engagement strategies for BFSI, Government, Energy, and other industries.
• Maintain disciplined CRM updates (Microsoft Dynamics), ensuring accurate forecasting, pipeline visibility, and governance.
• Represent Diyar at executive briefings, steering committees, and industry forums to reinforce thought leadership and trust.

Skills

Qualifications & Experience

• Bachelor’s degree in Business, IT, or related field.
• 7+ years of enterprise account management experience in IT services within KSA.
• Proven track record of growing large accounts profitably through consultative and solution selling.
• Strong knowledge of IT solutions: digital transformation, cloud, infrastructure, managed services, and cybersecurity.
• Established contacts and experience in Riyadh and the KSA market are a must.
• Proficiency in Microsoft Dynamics CRM for account planning and governance.
• Arabic language speaker with excellent English communication skills (written & spoken)
• Experience working in one or more verticals such as BFSI, Government, or Energy is highly desirable.

Personal Attributes

• Entrepreneurial and growth mindset, with the ability to anticipate client needs and translate them into opportunities.
• Relationship-driven with strong consultative and solution-selling skills.
• Strategic thinker capable of linking technology solutions to measurable business outcomes.
• Collaborative, resilient, and client-focused, with strong problem-solving abilities.
• Comfortable engaging at executive level and thriving in a fast-paced, competitive environment.

Why Join Diyar Middle East – KSA

This role offers the opportunity to manage some of the Kingdom’s most prestigious clients, ensuring Diyar is their partner of choice for digital transformation. You will directly contribute to account profitability, deepen trusted partnerships, and play a pivotal role in Diyar’s journey to make Riyadh its global headquarters while advancing Saudi Vision 2030.