Customer Service Specialist - Tamheer Program

National Parcel Stations Network Co.; Riyad Al Khabra; On-site; SAR 150,000 - 200,000; Full time

Job summary

A logistics company in Saudi Arabia seeks a Customer Service Specialist to provide exceptional service and support to customers. The role involves interacting through calls, emails, and online chats while addressing customer concerns and resolving issues. Applicants should hold a Bachelor's degree and be proficient in both Arabic and English. Candidates must also be flexible to work in shifts, contributing to the high standards of customer satisfaction sought by the company.

Qualifications

• Bachelor's degree.
• Intermediate speaking and writing skills in Arabic and English.
• Ability to work in shifts.

Responsibilities

• Interact with customers via call, email, social media or online chat.
• Resolve customers’ problems and concerns.
• Follow up on customer requests with other departments.

Skills

Customer service skills

Bilingual (Arabic and English)

Problem-solving

Education

Bachelor's degree

Job description

The Customer Service Specialist is responsible for providing exceptional customer service while ensuring their needs are handled promptly and professionally. They are the front-line representatives of a company and are expected to be knowledgeable about services the company offers.

Responsibilities

• Interact with customers via call, email, social media or online chat to provide support and information on an assigned or service.
• Ensure that appropriate actions are taken to resolve customers’ problems and concerns.
• Follow up customer’s request or complaint with another department.

Requirements

• Bachelor's degree.
• Intermediate Speaking and writing Arabic and English language.
• Ability to work in shifts.