Country Manager (Moving Services)

Alchemy Global Talent Solutions Ltd.; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A leading relocation and mobility company in Riyadh is seeking a skilled Country Manager to oversee domestic and international moving operations. This senior role entails driving operational excellence, team leadership, and business growth across Saudi Arabia. The ideal candidate will have over 5 years of experience in the relocation industry, strong leadership skills, and a solid understanding of immigration protocols. Join a dynamic team dedicated to delivering quality service in the mobility sector.

Qualifications

• 5+ years of experience in the relocation/moving industry (HHG and/or O&I).
• Proven track record managing multi-site or country-level operations.
• Solid understanding of immigration procedures and destination services in Saudi Arabia or GCC.
• Demonstrated leadership in operational, financial, and strategic management.
• Familiarity with industry certifications such as FIDI, IAM, or OMNI preferred.

Responsibilities

• Lead full-country operations for household goods (HHG) and office & industrial (O&I) relocations.
• Oversee relocation services including immigration support and move coordination.
• Manage and mentor cross-functional teams across operations, sales, and client services.
• Ensure compliance with Saudi customs regulations and international immigration protocols.
• Monitor performance metrics to ensure profitability and client satisfaction.
• Develop partnerships with vendors and third-party service providers.

Skills

Experience in relocation/moving industry

Managing multi-site operations

Understanding of immigration procedures

Leadership in operational management

Strong interpersonal skills

Job description

We are seeking a skilled Country Manager to join a leading relocation and mobility company in Riyadh, Saudi Arabia. This senior leadership role is responsible for overseeing domestic and international moving operations, including immigration services, across Saudi Arabia. The role focuses on driving operational excellence, team leadership, and business growth in the region.

Key Responsibilities

• Lead full-country operations for household goods (HHG) and office & industrial (O&I) relocations
• Oversee all relocation services including immigration support, destination services, and move coordination
• Manage and mentor cross-functional teams across operations, sales, and client services
• Ensure compliance with Saudi customs regulations and international immigration protocols
• Monitor performance metrics to ensure profitability, service quality, and client satisfaction
• Develop and manage partnerships with vendors, third-party service providers, and agents
• Resolve high-level client issues and complex relocation scenarios with efficiency
• Align country operations with global mobility standards and client expectations
• Define and implement strategic plans to expand business in Saudi Arabia and wider GCC
• Maintain compliance with HSE (Health, Safety, Environment) and quality management standards
• Oversee financial performance, invoicing accuracy, and reporting across country operations
• Build local staff capabilities through training in international moving and immigration processes

Key Skills & Experience

• 5+ years of experience in the relocation/moving industry (HHG and/or O&I)
• Proven track record managing multi-site or country-level operations
• Solid understanding of immigration procedures and destination services in Saudi Arabia or GCC
• Demonstrated leadership in operational, financial, and strategic management
• Familiarity with industry certifications such as FIDI, IAM, or OMNI (preferred)
• Strong interpersonal skills with a customer-centric mindset