Continuous Improvement Coordinator, KSA Amazon Now ACES

Afaq Q Tech General Trading - G11; Jeddah; On-site; SAR 45,000 - 60,000; Full time

Job summary

A leading logistics company is seeking an Operations Executive in Jeddah to drive performance management and improve delivery processes. The role demands a Bachelor's degree and fluency in English. Responsibilities include achieving customer-facing metrics, training team members, and conducting daily audits. Applicants with experience in a manufacturing or customer-facing environment will be preferred. This is a great opportunity to contribute to innovative service delivery in a new operational team.

Qualifications

• Fluent in English, both written and spoken.
• Bachelor's degree required.
• Experience in manufacturing or customer-facing environments preferred.

Responsibilities

• Meet customer-facing metrics while maintaining cost targets.
• Drive performance management of store team members.
• Continuously improve delivery performance.
• Conduct daily audits for delivery station.

Skills

Performance management

Training and development

Safety and morale maintenance

Fluent in English

Education

Bachelor's degree

Job description

Do you want to be part of a newly formed organization that is designing and launching new business models across AMET? If so, Amazon Global Specialty Fulfillment (GSF) operations is looking for an experienced Operations Lead with a strong record of achieving results. We are looking to hire an Operations Executive (KSA) to join a team that redefines fast delivery, helps us build and run this new service for our customers, run 3P Store Operations and Delivery service partners (DSP) on last mile. You will ensure Amazon policies – including attendance tracking – are implemented and administered fairly and consistently. This includes motivating, coaching, reporting, and providing feedback of associates’ performance – including under the roof / on the road productivity, quality, and safety - as a means for achieving or exceeding Amazon expectations. This is your chance to make history. Our overall mission is simple : we want Amazon to be the place where our customers can find, discover and buy anything online. Whatever our customers want, we will find the means to deliver it. With your help, Amazon will continue to enable people to discover new worlds and implement innovation.

Key job responsibilities

• Meeting customer facing metrics, while maintaining cost targets and upholding safety and morale of the team reporting to you.
• Driving performance management of store team members. Preparing and implementing training and development plans for riders.
• Continuously improve the delivery process and attain a sustained level of delivery performance improvement.
• Conducting 4M and 5S audits for the delivery station on a daily basis.
• Stand-in for ACES Managers

BASIC QUALIFICATIONS

• Speak, write, and read fluently in English
• Bachelor's degree

PREFERRED QUALIFICATIONS

• 1+ years of manufacturing or customer-facing environment experience

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