Butler Service Disk - Saudi Only

St. Regis; Riyadh; On-site; SAR 48,000 - 120,000; Full time

Job summary

A luxury hotel brand is seeking a Guest Experience Expert in Riyadh to enhance guest experiences by delivering a variety of services throughout their stay. The role requires a high school diploma and focuses on customer service, operational tasks, and maintaining professionalism. This opportunity is ideal for individuals looking to start their career in hospitality.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Responsibilities

• Deliver services that guide guests through their stay.
• Process operational needs and address guest requests.
• Perform hands-on tasks as required to meet guest needs.

Education

High school diploma or G.E.D. equivalent

Job description

Overview

POSITION SUMMARY

Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build an experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time.

Responsibilities

• Deliver a wide range of services that guide guests through their entire stay and make transactions feel like part of the experience.
• Process operational needs, address guest requests, complete reports, and share highlights of the local area.
• Move about the work space and perform hands-on tasks as required to meet guest and business needs.

Qualifications

• Education: High school diploma or G.E.D. equivalent.
• Related Work Experience: No related work experience.
• Supervisory Experience: No supervisory experience.
• License or Certification: None

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.