BSM Tech Support Specialist — ALM & Compliance

TAWANTECH; Riyadh; On-site; SAR 150,000 - 200,000; Full time

Job summary

A technology company is seeking an experienced Technical Support Specialist to support its FIS Balance Sheet Manager platform in Riyadh. The role includes conducting system health checks, issue resolution, and user support, ensuring system performance and compliance. Ideal candidates will have over 3 years of relevant experience and strong knowledge of asset-liability management and regulatory reporting frameworks. The position offers an opportunity to enhance system efficiency and contribute to continuous improvement efforts.

Qualifications

• 3+ years of hands-on experience with FIS Balance Sheet Manager (BSM) or Ambit Focus.
• Strong understanding of asset-liability management (ALM), liquidity risk, and regulatory reporting frameworks.
• Experience managing vendor support (FIS) and overseeing service-level agreements (SLAs).

Responsibilities

• Conduct regular system health checks and performance diagnostics.
• Perform end-to-end issue resolution, including troubleshooting.
• Provide user support and liaise between stakeholders and FIS.
• Monitor and validate interface jobs and data feeds.

Skills

Technical acumen

Issue resolution

User support

Data integrity monitoring

Tools

FIS Balance Sheet Manager (BSM)

Ambit Focus

Job description

A technology company is seeking an experienced Technical Support Specialist to support its FIS Balance Sheet Manager platform in Riyadh. The role includes conducting system health checks, issue resolution, and user support, ensuring system performance and compliance. Ideal candidates will have over 3 years of relevant experience and strong knowledge of asset-liability management and regulatory reporting frameworks. The position offers an opportunity to enhance system efficiency and contribute to continuous improvement efforts.