Automated Operations Engineer(3)

Ericsson; Riyadh; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading telecommunications company in Riyadh is searching for an Automated Operations Engineer to join their team. This role focuses on coordinating and executing first-level proactive and reactive maintenance activities, ensuring alignment with Service Level Agreements (SLA) for optimal customer satisfaction. Ideal candidates should possess specialist skills in service monitoring, incident documentation, and problem management processes. The team offers an engaging environment dedicated to operational excellence and high service quality.

Responsibilities

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support in the investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

Skills

Ericsson Operations Engine – Mode Of Operations

Test Automation Management Tools

Test Execution Engine

Dealing With Enquiries

MS TOP

Document Control

Software Performance Testing

Ericsson RAN Management

Ericsson VAS Management

Customer Complaint Resolution

Client Services

ITIL

Call Centers

Ericsson Packet Core Management

Job description

Join our Team

About this opportunity

At Ericsson, we are currently seeking a proactive and dedicated Automated Operations Engineer to join our dynamic team. In this pivotal role, you are tasked with coordinating, managing, and executing a range of 1st level proactive and reactive maintenance activities. With your expertise at our fore, we aim to continuously provide services that adhere to the Service Level Agreements (SLA) and ensure optimal customer satisfaction.

What you will do

• Participate in 1st Level Service Monitoring and Event Management.
• Handle Service and Resource Alarm efficiently.
• Monitor the performance of Resources and Services.
• Conduct Security Event Monitoring.
• Identify and document incidents.
• Support in the investigations related to capacity and performance.
• Track, manage and report on incident resolution.
• Escalate identified security incidents.
• Initiate Problem Management processes.
• Support preventive maintenance execution for Field Operations.

The skills you bring

• Ericsson Operations Engine – Mode Of Operations.
• Test Automation Management Tools.
• Test Execution Engine.
• Dealing With Enquiries.
• MS TOP.
• Document Control.
• Software Performance Testing.
• Ericsson RAN Management.
• Ericsson VAS Management.
• Customer Complaint Resolution.
• Client Services.
• ITIL.
• Call Centers.
• Ericsson Packet Core Management.