Assistant Dispatch Manager

Calo Inc; Jeddah; On-site; SAR 120,000 - 150,000; Full time

Job summary

A food technology company located in Jeddah is seeking an Assistant Dispatch Manager to oversee and improve delivery operations. This position requires at least 4 years of managerial experience, strong communication skills, and a leadership approach that emphasizes empathy and teamwork. The candidate will be responsible for optimizing processes, handling logistical challenges, and ensuring compliance with safety standards. Experience in the Saudi meal plan industry is preferred.

Qualifications

• Minimum of 4 years in a supervisory or managerial role.
• Experience managing a team of 10+ employees.
• Proficient in English communication.

Responsibilities

• Oversee processes and tools for productivity.
• Handle customer complaints with the QA Manager.
• Ensure compliance with health and safety regulations.

Skills

Leadership

Communication

Problem-solving

Team management

Food safety

Job description

Overview

About Calo

Calo launched in Bahrain in November 2019. We’re on a mission to make healthy easy. We’re a team driving this mission by providing better, faster, and cheaper ways to access food through technology.

Role overview

To function as the Assistant Dispatch Manager at Calo and organize resources so that deliveries and services are carried out in the most efficient and timely manner possible. The successful candidate will enable smooth communication between all parties by ensuring accurate and timely transmission of information.

Responsibilities

• Oversee and develop processes and tools to increase productivity, efficiency, and maximize output
• Oversee customer orders from portioning and meal changes to the delivery of the final product
• Resourcefully solve any issues that arise and seize control of any problematic situation
• Monitor and control all aspects of Food preparation, Dispatch, and logistics to ensure consistency and a high level of quality at all times
• Allocate dispatch employees over the division based on established business levels for that day, and ensure that work is finished on time
• Assign responsibilities to subordinates and check their performance periodically
• Handle and investigate customer complaints or problems in coordination with the customer service and QA Manager
• Ensure that health, hygiene, and safety regulations are complied with and applied in the department in compliance with HACCP standards and procedures
• Be fully aware and conversant with HACCP policies and procedures, and integrate them into day-to-day operation
• Manage and supervise the entire team, ensuring adherence to portioning and chopping guidelines
• Prepare the team schedule according to business needs
• Lead and perform all supervisory tasks effectively
• Act as a replacement for the Dispatch Manager during their absence
• Ensure all company standards are properly implemented and maintained
• Prepare reports to identify business growth in the MP and plan accordingly
• Order dispatch utensils, plan for seasonal growth, and manage the business with the lowest possible costs during seasonal fluctuations

Qualifications

• Must have a minimum of 4 years of experience in a supervisory or managerial role
• Have experience in directly managing a team of 10+ employees
• Must be a proficient communicator in English
• Maintain a positive and professional approach with coworkers
• Ability to divide responsibilities and monitor progress
• Outstanding communication and leadership skills
• Experience in large food chains or food packing factories is highly desirable
• Food safety certification is a requirement
• Being able to communicate in multiple languages is a plus
• Experience in the Saudi meal plan industry is an advantage
• Must be currently based in Saudi

Personality

• Strong communicator
• Pleasant personality and able to lead with empathy and patience