Area Manager

noon; Jeddah; On-site; SAR 200,000 - 300,000; Full time

Job summary

A leading digital services company in Saudi Arabia seeks a Cluster Lead / Area Manager to oversee operational performance in Jeddah. The ideal candidate will have 5–6 years of experience in Q-commerce or retail operations, strong leadership skills, and a deep understanding of improving delivery and customer experience. Responsibilities include managing manpower, store performance, and P&L for assigned stores, driving efficiency and enhancing customer satisfaction.

Qualifications

• 5–6 years experience in Q-commerce, hyperlocal, warehousing or retail ops.
• Strong leadership with ability to manage large teams.
• Analytical ability to diagnose operational issues.

Responsibilities

• Ensure stringent Delivery TATs for the cluster.
• Own NPS & customer experience at cluster level.
• Manage DA hiring, training and retention.
• Improve revenue per sq. ft. across stores.

Skills

Strong leadership

Analytical skills

Operational efficiency

Team management

Customer experience focus

Job description

About noon

We’re building an ecosystem of digital products and services that power everyday life across the Middle East—fast, scalable, and deeply customer‑centric. Our mission is to deliver to every door every day. We want to redefine what technology can do in this region, and we’re looking for a Cluster Lead / Area Manager who can help us move even faster.

noon’s mission: Every door, every day.

What you’ll do

Team noon has some of the fastest, smartest, and hardest‑working people we’ve encountered. With a young, aggressive, and talented team, we’re driving major missions forward.

We are looking for a Cluster Lead / Area Manager to join our dynamic team. The Cluster Lead owns end‑to‑end operational performance for a group of Supermall stores, ensuring best‑in‑class TATs, NPS, assortment availability, and cost efficiency. This role is directly responsible for manpower management, store performance, last‑mile experience, and P&L for assigned stores.

Key Responsibilities

Delivery & Customer Experience

• Ensure stringent Delivery TATs for the cluster.
• Own NPS & customer experience at cluster level.
• Manage CIR / After‑Sales escalations & closures.
• Ensure zero downtime, store availability & proactive shutdown governance.

Manpower & Delivery Associate (DA) Governance

• DA availability planning, shift rostering & adherence.
• DA hiring, grooming, appearance standards & training.
• DA happiness, retention & monthly satisfaction surveys.

Store Operations & Inventory

• Govern Putaway, picking, batching & logistics efficiency.
• Retail > Store direct movement governance.
• Manage damages, losses & shrinkage controls.

Performance, TAT & Efficiency

• Daily TAT monitoring, deep‑dives & corrective actions.
• Improve batching, routing, and manpower utilization.
• Drive SMNM actions and store‑level SOP compliance.

Revenue & Space Optimization

• Improve revenue per sq. ft. across stores.
• Optimize physical space, re‑layout stores & highlight opportunities.
• Monitor assortment availability & in‑stock %.

Cost Ownership & P&L

• Own cluster P&L including manpower costs, logistics & store operating costs.
• Run incentive programs & ensure ROI‑driven productivity improvement.

BTL & City Support

• Support local marketing, BTL activations & city‑level partnerships.

What you’ll need

• 5–6 years experience in Q‑commerce, hyperlocal, warehousing or retail ops.
• Strong leadership with ability to manage large DA + store teams.
• Analytical ability to diagnose TAT, NPS and operational issues.
• Hands‑on operator with strong city‑level understanding.

Who will excel

• We’re looking for people with high standards, who understand that hard work matters.
• You need to be relentlessly resourceful and operate with a deep bias for action.
• We need people with the courage to be fiercely original.
• noon is not for everyone; readiness to adapt, pivot, and learn is essential.