Jobs in Portugal

Location: Lisbon, Portugal

Position Overview:
Join our dynamic team as an Operations Customer Expert I, where you will play a key role in providing exceptional travel advice and service to our customers through our Lisbon contact center. Your primary duties will include assisting Italian-speaking travelers with their accommodations, converting inquiries into bookings, and ensuring a seamless travel experience. You will also address inquiries, manage reservations, and maintain satisfaction throughout the customer journey.

Key Responsibilities:

• Tailored Communication: Engage with customers in both Italian and English, providing personalized and effective communication to address their travel needs.
• Sales Conversion: Employ strategic sales techniques to convert customer inquiries into confirmed bookings.
• Timely Assistance: Ensure prompt and accurate information delivery to enhance the customers travel experience.
• Collaboration: Work closely with partners and team members to ensure productive interactions and a high-quality customer experience.

Working Conditions:

• Work Hours: Full-time, 40 hours per week with rotational shifts between Monday and Friday, from 8:00 AM to 8:00 PM.
• Trial Period: Begin with a one-month trial period upon signing the contract.

Training Overview:

• Duration: Approximately 14 working days, 8 hours daily, conducted in English.
• Content: Includes team integration, tools training, product knowledge, and customer management for phone, email, and chat support.
• Total Gross Salary: 1,379 per month, inclusive of all allowances.
  • Base Salary: 1,050
  • Christmas Allowance: 87.50 (paid monthly)
  • Holiday Allowance: 87.50 (paid monthly)
  • Meal Allowance: 154 (provided via a tax-free debit card for meals)

Additional Benefits:

• Health Insurance: Coverage begins on the first day of employment.
• Apartment Benefit: Tax-free benefit-in-kind of 200 if accommodation is provided by the company.
• Training Allowance: Includes a weekly allowance of 92.80 and a daily gross allowance of 18.56 for training.

Relocation Support:

• Accommodation options are available in company-furnished apartments for the first 14 months, covering all utilities and supplementary services.
• Fluent in Italian and English, with strong communication and customer service skills.
• Ability to thrive in a fast-paced environment and adapt to new procedures.
• Experience in sales or customer service is beneficial.

Why Join Us?
This role offers the opportunity to make a significant impact in the travel industry by delivering outstanding customer service and creating memorable travel experiences. You will benefit from a comprehensive training program, competitive compensation, and the chance to develop professionally in a supportive work environment.

How to Apply:
If you are passionate about travel and committed to providing exceptional service, we invite you to apply for this exciting opportunity!