Customer Care Representative Digital Ads (Spanish/English)

Cross Border Talents; Matosinhos; Presencial; EUR 30 000 - 40 000; Tempo integral

Resumo da oferta

A leading recruitment firm is seeking a Customer Care Representative for Digital Ads. The role involves B2B support for advertisers in Spanish and English. Candidates should have strong communication skills and EU citizenship. This position offers relocation support to Lisbon with a competitive salary structure, including allowances and health insurance.

Serviços

Relocation support

Competitive monthly salary

Paid training

Private health insurance

Qualificações

• Previous experience in customer service or digital marketing is a plus.
• EU citizenship or valid Portuguese work authorization required.

Responsabilidades

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising.
• Guiding clients in using platform tools and resolving issues.

Conhecimentos

Fluent in Spanish (C2 and higher)

Fluent in English (B2 level or higher)

Excellent communication skills

Problem-solving skills

Ability to multitask

Descrição da oferta de emprego

Customer Care Representative Digital Ads (Spanish/English)

Job Openings Customer Care Representative Digital Ads (Spanish/English)

About the job Customer Care Representative Digital Ads (Spanish/English)

Are you passionate about digital marketing, online advertising, and supporting business growth? We are looking for Spanish Speakers to join our Lisbon-based client as Customer Support Specialist to assist advertisers on a major global social media platform. Join a multicultural team supporting small and medium-sized businesses across Spanish- and English-speaking markets.

Relocate to Lisbon and begin your professional chapter in the sunny capital (relocation & housing provided).

Your typical working day will include TASKS like:

• Providing B2B customer support via email, chat, and outbound phone calls.
• Assisting with pre- and post-sales queries related to online advertising tools and services.
• Guiding clients in navigating platform tools, resolving bugs, and improving ad performance.
• Analyzing trends and troubleshoot common issues affecting business users.
• Offering white glove support by converting email/chat cases into proactive outbound assistance.

Requirements:

• Fluent in Spanish (C2 and higher, written and spoken) and English (B2 level or higher, written and spoken).
• Previous experience in customer service or digital marketing is a plus.
• Excellent communication and problem-solving skills.
• Ability to multitask using various tools and systems.
• EU citizenship or valid Portuguese work authorization required.

Location: Work onsite in Lisbon's modern business center, with easy access to metro, bus, and train lines.

If you're ready to grow your career in online advertising while living in one of Europe's sunniest cities, apply today by sending your CV in English!

Package:

• Relocation support for international candidates (housing included) or those moving from the distance over 100 km away from Lisbon
• Competitive monthly gross salary of up to 1,366.16, including:
• Base salary + meal, holiday, and Christmas allowances.
• Paid training (15 working days) with a training bonus upon successful completion.
• 40-hour work week, rotational shifts between 06:00 and 00:00, Monday to Sunday.
• 22 paid vacation days per year, plus compensation for working on Portuguese public holidays.
• Access to private health insurance after contract signature.