E-commerce Support Representative-Finnish Market (Remote)

Cross Border Talents; Cascais; Teletrabalho; EUR 20 000 - 30 000; Tempo integral

Resumo da oferta

A leading global tech brand is seeking a remote E-commerce Support Representative for the Finnish market. Ideal candidates are native-level Finnish speakers with strong English skills. Responsibilities include supporting customers with order-related issues and ensuring high service quality. Enjoy an attractive salary, bonuses, and fully remote work with provided equipment.

Serviços

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Paid training (15-20 business days)

Qualificações

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.

Responsabilidades

• Support Finnish-speaking customers with order-related issues.
• Communicate clearly and professionally across channels.
• Handle sensitive data responsibly and securely.

Conhecimentos

Finnish speaker

Strong English (C1)

Problem-solving under pressure

Descrição da oferta de emprego

Overview

E-commerce Support Representative-Finnish Market (Remote)

About the job

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

Benefits

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for the candidates moving from abroad).