E-commerce Support Representative-Finnish Market (Remote)

Cross Border Talents; Cascais; Remote; EUR 16,000 - 22,000; Full time

Benefits offered by this job

Attractive monthly salary

Holiday and Christmas bonuses

Meal allowance card

Private health insurance

Paid training (15-20 business days)

Job summary

A leading global tech brand is seeking a remote E-commerce Support Representative for the Finnish market. Ideal candidates are native-level Finnish speakers with strong English skills. Responsibilities include supporting customers with order-related issues and ensuring high service quality. Enjoy an attractive salary, bonuses, and fully remote work with provided equipment.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Located in Portugal or willing to relocate; relocation help and housing allowance offered by the hiring company.

Responsibilities

• Support Finnish-speaking customers with order-related issues.
• Communicate clearly and professionally across channels.
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Skills

Finnish speaker

Strong English (C1)

Problem-solving under pressure

Job description

Overview

E-commerce Support Representative-Finnish Market (Remote)

About the job

Are you a Finnish speaker looking for a remote opportunity in Portugal? We're hiring on behalf of our client for the support of the customers of the most iconic global tech brands - from the comfort of your home!

Location: Remote in Continental Portugal
Contract: Full-time (12-month with renewal)

Start dates: July 14, July 21, July 28

Join a household name in global technology a company known for its cutting-edge devices, design excellence, and a seamless online shopping experience. Your mission: support their customers with empathy and efficiency.

Responsibilities

• Support Finnish-speaking customers with order-related issues (tracking, returns, payments).
• Communicate clearly and professionally across channels (phone, email, chat).
• Handle sensitive data responsibly and securely.
• Escalate complex cases using internal tools and procedures.
• Monitor and improve your own KPIs.

Qualifications

• Native-level Finnish and strong English (C1).
• Ability to stay calm under pressure and problem-solve efficiently.
• Previous experience in customer support is a plus.
• Flexibility to work rotating shifts, including weekends and holidays.
• Already located in Portugal OR willing to relocate for this opportunity (relocation help and housing allowance is offered by the hiring company)

Benefits

• Attractive monthly salary
• Holiday and Christmas bonuses split over 12 months.
• Meal allowance card and private health insurance.
• Extra payment for working late hours, public holidays and night shifts
• Fully remote work with equipment provided.
• Paid training (15-20 business days).
• Optional housing in a company apartment (for the candidates moving from abroad).